Grievance

We are committed to addressing and resolving all your grievances. If you have any doubt, query, problem, or grudges against your insurance company or you are dissatisfied with any kind of the services or the product purchased, you can register your complaint in the following ways:

  • You can drop a mail at smc@smcinsurance.com

  • You can also call on our Toll Free No. 1800 2666 3666 or +91-11-66222266

  • You can write us a complaint letter and send it with the supporting documents to our registered office at SMC Insurance Brokers Pvt. Ltd. Parsavnath Metro Mall,
    Pratap Nagar, Near Pratap Nagar Metro Station,
    New Delhi -110007

We will respond to your
grievance within 24 hours (Mon-Sat).

Not happy with your insurance company?

The concerned insurance company is supposed to resolve your grievance within a specified time period.

If the insurance company does not resolve your grievance within 15 days or if the resolution is not up to your satisfaction, then you can approach the Grievance Redressal Cell of the
Consumer Affairs Department of IRDAI.

You can register your complaints in the following ways:

  • Call on toll free no. of IRDAI:
    15255 or 1800 4254 732

  • Send an email regarding your issue to:
    complaints@irdai.gov.in

  • You can also use the online portal of IRDAI:
    Integrated Grievance Management System (IGMS)

    Click Here to Complaint Register Form and fill it out. Send the Complaint Registration Form along with an enclosure or cover letter, if required.

Customers Grievance Handling Process