ManipalCigna Health Insurance Company Limited

The Manipal Group is a distinguished leader in the realms of healthcare delivery and higher education. With an unwavering commitment to clinical excellence, a patient-centric approach, and ethical practices, they have established a world-class network of hospitals and a pool of highly skilled healthcare professionals.

In 2014, the Manipal Group collaborated with Cigna Corporation to form ManipalCigna Health Insurance Company Limited, a standalone health insurance company in India. This joint venture effectively addresses the growing need for comprehensive health insurance solutions with a wide range of products that are designed to cater to the diverse needs of individuals and families. During the financial year 2022-23, ManipalCigna Health Insurance Company Limited issued over 55,44,081 policies and received over 4,11,177 claims.

Awards & Recognitions

ManipalCigna Health Insurance Company Limited has received various notable awards. Some of them include -

• The ‘Leader in Customer Engagement Initiative 2023’ award for their exceptional efforts in developing effective strategies that actively engage and satisfy the customers.

• The ‘Best CX Strategy Of The Year 2023’ award for their outstanding customer experience strategy.

• The ‘Best Health Insurance Company’ award for providing comprehensive policies and exceptional service.

• The ‘Best Customer-Centric Company’ for their unwavering dedication to understand and meet the unique needs of their customers.

• ‘The Most Innovative Insurer 2023’ award for their groundbreaking approach to insurance, introducing revolutionary products, and delivering solutions.

Claim Settlement Ratio

The Claim Settlement Ratio serves as a vital indicator of an insurance company's credibility when it comes to handling claims. It is the ratio of the claims settled successfully to the overall number of claims received by an insurance company during a specific financial year.

ManipalCigna Health Insurance Company’s claim settlement ratio for the financial year 2021-22 is 88.7%. You can assess the claim-handling capability of an insurance company by evaluating its claim settlement ratio. It is essential to check the insurer's CSR track record over the past few years to know if they are consistent in meeting their obligations. After all, an insurance company that maintains a favourable claim settlement ratio is considered to be the most trustworthy and reliable.

Solvency Ratio

The solvency ratio is a significant financial measure that reflects the financial well-being and stability of an insurance company. It indicates the ability of an insurer to pay the claims efficiently.

As per the regulations set by the Insurance Regulatory and Development Authority of India (IRDAI), the insurers are obligated to maintain a minimum solvency ratio of 150%. ManipalCigna Health Insurance Company’s solvency ratio for the period that ended on 31st March, 2023 is 156%. This means that the insurer is well-equipped to meet their financial obligations efficiently.

Network Hospitals

A network hospital has an agreement with your insurance company to offer cashless treatment services. This means that if you receive medical treatment at a network hospital, your medical bills are covered directly by the insurer or the TPA without you having to make any upfront payments. You will only be responsible for paying for the expenses that are not covered by your policy, such as consumables, administrative fees, registration fees, and similar costs.

ManipalCigna Health Insurance Company Limited has a strong network of 8,500+ hospitals providing cashless treatments. You can find the list of network hospitals based on your location by visiting https://www.manipalcigna.com/locate-us. This link will also help you verify whether your preferred hospital in your area is listed with the insurer.

Customer Service

• Toll-free
  You can contact ManipalCigna’s support team via the toll-free number 1800-102-4462. They will help you resolve your queries, answer all your questions, and provide information as per your needs.

• E-mail
  For any queries, concerns, etc. you can reach out to ManipalCigna Health Insurance Company Limited by sending an email at customercare@manipalcigna.com.

In case you have doubts, queries, or issues, ManipalCigna Health Insurance Company Limited provides alternative contact options for you to connect with them:

• Twitter: https://twitter.com/ManipalCigna/
  

• Facebook: https://www.facebook.com/ManipalCignaHealthInsurance/

Other Important Links

• You can log in to your ManipalCigna account via https://eservicing.manipalcigna.com/.

• To know more about your policy’s details and updates, visit https://www.careinsurance.com/self-help-policy-verification.html?sub_category=know_your_policy.

• You can check the status of your health insurance claims by visitinghttps://www.manipalcigna.com/claims/track-claim.