Bharti Axa Life Insurance Company Limited

Bharti AXA Life Insurance Company Limited, established in 2006, emerged during a pivotal period of growth in the private insurance sector. It brings together the formidable financial expertise of the renowned AXA Group based in Paris and Bharti Enterprises – a prominent Indian business group with diverse interests in telecom, agriculture business, and financial services. Bharti AXA Life Insurance Company Limited operates with a 51% stake from Bharti Group and a 49% stake from AXA - in accordance with the regulatory framework for the insurance sector.

It places utmost importance on its customers - keeping them at the centre of its operations. It upholds unwavering ethical standards and prioritises the best interests of its customers, employees, and partners. It continually sets ambitious benchmarks and works diligently towards achieving them every day.

In the financial year 2022-23, Bharti AXA Life Insurance Company Limited issued a total of 1,05,217 policies and received 4,693 claims.

Awards & Recognitions

Bharti AXA Life Insurance Company Limited has achieved remarkable recognition and accolades in recent years –

• In 2021, the Bharti AXA Life Guaranteed Wealth Pro product was voted the “Product of the Year” by the Consumer Survey of Product Innovation - a testament to Bharti AXA Life Insurance Company Limited's commitment to providing innovative, customer-centric products and services.

• It also received the ‘Best Influencer Marketing Campaign Award’ at the Customer Fest Leadership Awards from Zendesk - demonstrating its success in earning customer loyalty and satisfaction.

• Bharti AXA Life Guaranteed Income Pro and Flexi Term Pro products were recognized as the "Product of the Year" in 2021, highlighting their quality and value.

• In 2021, it proudly received the "Mint Technical Business Transformation Award," acknowledging its efforts in implementing successful technological advancements.

• At the 4th Annual Insurance India Summit & Awards in 2019, Bharti AXA Life Insurance Company Limited was honoured with the "Customer Service Provider of the Year" award, recognising their excellence in customer service.

• Additionally, it was honoured with the "Sustainable Marketing Excellence Award" and the "Emerging Brand Award" at the ABP News Brand Equity Awards in 2019, showcasing its commitment to sustainable marketing practices and its emerging brand status.

Claim Settlement Ratio

The Claim Settlement Ratio (CSR) is a metric that reflects an insurance company's proficiency in handling claim settlements. In the financial year 2021-22, Bharti Axa Life Insurance Company Limited achieved an impressive CSR of 99.09%. This means that it successfully resolved a significant majority of the claims it received. Furthermore, its Claim Amount Settlement Ratio stood at 96.36% during the same period. This percentage shows the portion of the claim amount received that they have paid.

By analysing an insurance company's CSR, you can assess its efficiency and ability to promptly fulfil claims. An insurer with a high CSR is regarded as more reliable and trustworthy in terms of claim settlements. It is also important to evaluate their CSR track record over the past few years to ensure consistent performance.

Solvency Ratio

The solvency ratio is a metric that helps you assess the financial stability and strength of an insurance company. As per the guidelines of the Insurance Regulatory and Development Authority of India (IRDAI), insurers are mandated to maintain a minimum solvency ratio of 150%. This ensures that they possess sufficient financial resources to meet their commitments.

As of March 31, 2023, Bharti Axa Life Insurance Company Limited has a remarkable solvency ratio of 163%. This signifies that it stands on solid financial ground, surpassing the minimum requirement by a good margin. So, Bharti Axa Life Insurance Company Limited has the financial capability to seamlessly fulfil claim payments and other responsibilities.

Customer Service

• Toll-free Number
  If you have any questions or need assistance regarding your insurance policies, simply dial Bharti Axa Life Insurance Company Limited's toll-free number, 1800-102-4444 to connect with its customer support.

• E-mail
  For any inquiries, concerns, etc. you can reach out to Bharti Axa Life Insurance Company Limited by sending an email to service@bharti.com.

Bharti Axa Life Insurance Company Limited also provides you with alternate contact options to help you with your queries, issues, etc. –

• Twitter: https://twitter.com/bhartiaxalife
  

• Facebook: https://www.facebook.com/BhartiAXALife

• WhatsApp: 8750960306

Other Important Links

• You can manage your Bharti Axa Life Insurance account conveniently by visiting https://www.bhartiaxa.com/customer-service-login/.

• You can keep track of the status of your policy by visiting https://www.bhartiaxa.com/customer-service-login/.

• You can stay updated on the status of your claims by visiting https://online.bharti-axalife.com/OnlineClaims/Claim/ClaimSearch?_ga=2.226744344.4897119.1687522208-932366468.1683874342.