Cholamandalam MS General Insurance Company Limited

Cholamandalam MS General Insurance Company Limited

Chola MS is a leading provider of insurance solutions that was founded in 2001. It is a joint venture between Murugappa Group and Mitsui Sumitomo Insurance Company Limited, Japan, that offers a diverse range of products for both individuals and corporates. Their insurance solutions include motor insurance, health insurance, property insurance, accident insurance, engineering insurance, liability insurance, marine insurance, travel insurance, and crop insurance, ensuring that you remain financially protected against all odds.

Chola MS has mastered a brand philosophy known as T3 which stands for trust, transparency, and technology. It believes that trust is the foundation that unites them with their agents and valued customers. Thus, they endeavour wholeheartedly to earn and uphold it at every stage of their relationship. Also, they prioritise active listening and empathetic understanding to address the needs of every customer efficiently.

Chola MS distinguishes itself with an unwavering commitment to transparency. It presents a clear and complete picture of its products to help its customers understand every feature in detail. This empowers them to make informed decisions with a thorough understanding of their entire process. Leveraging the advancements in technology, Chola MS also provides convenient access to their services through their user-friendly website and round-the-clock call centre. They use state-of-the-art technology to streamline their processes - guaranteeing a seamless experience for their customers.

In the fiscal year 2022-23, Chola MS General Insurance Company Limited issued over 1,62,14,982 policies and received over 5,53,666 claims.

Awards and Recognitions

The exceptional work of Chola MS General Insurance Company Limited has been recognized through numerous prestigious awards and accolades -

  1. It has been honoured with the esteemed ‘Pride of Tamil Nadu Award’ for BFSI(Banking, Financial Services and Insurance sector for its general insurance category. This recognition is a testament to its outstanding performance, impressive growth, market innovation, exceptional customer service, and utilisation of cutting-edge technology.

  2. It has also been recognised as one of the ‘Dream Companies’ to work for in the Private Insurance Sector by Times Ascent in 2017.

  3. Chola MS General Insurance Company Limited received the prestigious ‘Best CSR Practice Award’ for its dedication to corporate social responsibility.

  4. It has been bestowed with ‘The Economic Times Best Brands 2020’, exemplifying its exceptional place in the market and its commitment to delivering excellence.

  5. It was honoured with the prestigious 'Golden Peacock Award 2017' for risk management by the ‘Institute of Directors.

Claim Settlement Ratio

The claim settlement ratio is a key factor that helps evaluate an insurance company's reliability when it comes to processing claims. It is the ratio of the total number of claims that the insurance company has successfully settled to the total number of claims it received in a particular financial year. Chola MS General Insurance Company Limited had a claim settlement ratio of 76.70% in the fiscal year 2021-22.

The claim settlement ratio of an insurance company helps you gauge its effectiveness in settling claims promptly and efficiently. An insurer with a high CSR is trustworthy and reliable in fulfilling its commitments. You must also check the insurer’s CSR track record over the past few years to ensure consistency.

Solvency Ratio

The solvency ratio is a metric that provides valuable insights into the insurance company's financial health. It represents the insurer's capacity to fulfil its financial obligations.

As per the regulations set by the Insurance Regulatory and Development Authority of India (IRDAI), insurance companies are required to maintain a solvency ratio of 150%. As of March 31, 2023, Chola MS General Insurance Company Limited boasts a solvency ratio of 201%. This signifies that it has a robust financial foundation and is capable of fulfilling its claim obligations efficiently.

Network Hospitals

Network hospitals are those hospitals that have a contractual agreement with your insurance company to offer cashless treatments. So, if you receive treatment at a network hospital, you need not worry about arranging funds and the insurance company or the third-party administrator (TPA) associated with the insurer directly settles the bills with the hospital. However, it is important to remember that there are certain expenses that are not covered by your insurance policy. These expenses may include consumables, administrative fees, registration fees, and similar costs.

Chola MS General Insurance Company Limited has a strong network of 10,500+ hospitals to offer cashless treatments. To find the network hospitals based on your location, you can visit This tool also allows you to determine the number of hospitals in your area listed with your insurer as well as whether your preferred hospital is included in their network.

Network Garages

Network garages are authorised by insurance companies to provide vehicle repair services in the event of an accident or damage to your vehicles. These garages partner with your insurance company, allowing you to have your vehicle repaired without having to make any upfront payments. The insurance company will take care of your bills, and you only need to pay for the deductibles and any consumable charges that may apply.

Chola MS General Insurance Company Limited offers over 13,500+ network garages for cashless repair services. To find the nearest network garages based on your location, you can visit This link can also help you check the number of network garages available in your neighbourhood.

Customer Service

  • Toll-free Number
    You can seek assistance, inquire about services, or obtain information about various offerings from the customer support team of Chola MS General Insurance Company Limited via their toll-free numbers.

    1. For information regarding your health insurance policies, you can dial 1800-208-9100.

    2. For motor insurance-related queries, you can get in touch via 1800-208-5544.

  • E-mail
    For any inquiries or other requests, you can also reach out to Chola MS General Insurance Company Limited by sending an email to

If you have any doubts or queries, here are the alternate contact options to get in touch with the Chola MS General Insurance Company Limited -

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