HDFC ERGO General Insurance Company Limited

HDFC ERGO General Insurance Company Limited was founded in 2002 and provides a wide variety of insurance options to meet the diverse needs of individuals and corporations. In the retail sector, it offers comprehensive insurance products for motor, health, travel, home, and personal accidents. In the corporate sector, it specialises in tailored insurance solutions such as property, marine, and liability coverage.

HDFC ERGO General Insurance is a joint venture between HDFC Ltd., a leading Housing Finance Institution in India, and ERGO International AG, the primary insurance entity of Munich Re Group. The company’s vision is to be the most admired insurance company by prioritising the progress and well-being of its customers. So, they strive their best to be attentive and responsive to their customer's requirements.

In the financial year 2022-23, a total of 1,22,06,468 policies have been issued by HDFC Ergo General Insurance. And during the same period, they received 50,77,748 claims.

Awards & Recognitions

HDFC ERGO General Insurance Company Limited has been recognised with several prestigious awards for its outstanding performance and commitment to the insurance sector. Some of them include -

In 2022, it received two prestigious awards under the ‘product innovator’ category for Cyber Insurance and Optima Secure Health Insurance at the BFSI Leadership Awards 2022.
The company's effective response to the COVID-19 pandemic was acknowledged at the ETBFSI Excellence Awards 2021 for implementing the Best Covid Strategy for Customer Experience in the insurance sector.
The company's expertise in claims management and customer service was acknowledged at the FICCI Insurance Industry Awards in September 2021.
Furthermore, it was acknowledged at the ICAI Awards in 2015-16 for Excellence in Financial Reporting, highlighting its commitment to transparent and high-quality financial practices.
HDFC ERGO also received The Best Customer Experience Award of the Year in the financial sector, further recognising their dedication to providing exceptional customer services.

These awards and recognitions demonstrate HDFC ERGO's commitment to excellence, innovation, and customer-centricity in the insurance industry.

Claim Settlement Ratio

The Claim Settlement Ratio (CSR) is a way to measure the credibility of an insurance company in terms of settling claims. HDFC ERGO General Insurance Company Limited, had a CSR of 92.1% for the fiscal year 2021-22. It means that a large number of claims made by their customers were successfully paid during that time. This is important to know because it shows that the company is reliable and can be trusted to provide financial assistance when it's needed the most.

By examining the claim settlement ratio of an insurance company, you can check its promptness and ability to fulfil claims effectively. It is also essential to review the insurer's claim settlement ratio over the past few years to ensure their consistency. A company with a good CSR track record is considered more credible and reliable in honouring its commitment to its customers.

Solvency Ratio

The solvency ratio is a significant measure that helps evaluate the financial strength and stability of an insurance company. It reflects the insurer’s capacity to pay claims.

According to the regulations set by the Insurance Regulatory and Development Authority of India (IRDAI), insurers are mandated to maintain a minimum solvency ratio of 150%. This ensures that insurance companies have sufficient financial resources to fulfil their obligations.

As of 31st March 2023, HDFC ERGO General Insurance Company Limited has a solvency ratio of 181%. This indicates that they have a healthy financial position, with resources well above the required minimum, enabling them to meet claim payments and other financial responsibilities with ease.

Network Hospitals

Network hospitals have a tie-up with the insurance company to provide cashless treatments, meaning you don't have to worry about paying upfront for medical expenses. This is because the hospital bill is directly paid by the insurer or their designated third-party administrator (TPA) to the hospital. You will only need to pay for any expenses not covered by your policy, such as consumables, administrative fees, registration fees, etc.

HDFC ERGO General Insurance Company Limited has an extensive network of 12,000+ hospitals that offer cashless treatments. And, you can find the network hospitals based on your location by visiting https://www.hdfcergo.com/locators/cashless-hospitals-networks. It can also help you check whether your preferred hospital is listed with the insurer and how many hospitals in your area are part of the insurer's network.

Network Garages

Network garages are those that are authorised by an insurance company where you can get your vehicles repaired in case of an accident or damage. These garages partner with your insurance company and if you go there for repairs, you won't have to pay for the bills yourself. Instead, the insurance company will handle the bill, and you only need to pay the deductible and any consumable charges that apply.

HDFC ERGO General Insurance Company Limited has over 8,200+ network garages that can help you with vehicle repairs cashlessly. And, you can find the number of garages listed with the insurer based on your location by visiting https://www.hdfcergo.com/locators/cashless-garages-networks . With this link, you can also check the number of network garages available in your area.

Customer Service

Toll-free Number
You can reach out to HDFC ERGO's customer support team by calling the toll-free number 022-6234-6234. They can assist you with your insurance policies, answer your questions, and provide information about their services.
Email
If you need to contact HDFC ERGO, you can also send an email to contact@hdfcergo.com. for inquiries, support, or any other communication.

In case of any doubts, queries, or issues, here are the alternate contact options to reach out to HDFC ERGO General Insurance Company Limited -

Twitter: https://twitter.com/HDFCERGOGIC
Facebook: https://www.facebook.com/HDFCERGO
Whatsapp: 8169500500

Important Links

You can log in, access, and manage your HDFC ERGO account at https://selfhelp.hdfcergo.com/SelfHelp/?ln=English
You can keep track of your policy details and updates by visiting https://selfhelp.hdfcergo.com/SelfHelp/Authentication/TrackPolicyDispatch
You can stay informed about the status of your insurance claim through the dedicated tracking portal at https://selfhelp.hdfcergo.com/SelfHelp/Authentication/ClaimStatus