PNB MetLife India Insurance Company Limited

PNB MetLife India Insurance Company Limited is one of India’s top life insurers. What sets PNB MetLife apart is its unique combination of the financial prowess of MetLife International Holdings LLC, a leading global life insurance provider, and the esteemed reputation of Punjab National Bank, one of India's oldest and most respected nationalised banks.

With PNB MetLife, customers can be assured that they are being served by a company with a solid foundation and a commitment to excellence. Founded in the year 2001, the partnership between PNB and MetLife enables PNB MetLife to leverage the extensive distribution network of PNB, reaching far and wide across the country. This wide-reaching network ensures that customers from all corners of India have access to PNB MetLife's comprehensive range of insurance products.

Moreover, PNB MetLife benefits from the global insurance expertise and diverse product offerings of MetLife. This means that customers can enjoy the advantage of world-class insurance solutions tailored to their specific needs. Whether it's protection plans, savings plans, retirement plans, or investment-linked plans, PNB MetLife has a wide array of options to cater to different financial goals and aspirations.

What truly sets PNB MetLife apart is its unwavering commitment to providing reliable and trustworthy services. With a strong emphasis on customer satisfaction, PNB MetLife goes above and beyond to ensure that customers receive personalised attention and support throughout their insurance journey. The company's dedicated team of professionals is always ready to assist customers in making informed decisions and addressing any concerns they may have.

In the financial year 2022-23, PNB Met Life Insurance Co. Ltd issued 2,87,854 policies and received 19,857 claims.

Awards & Achievements

• Honoured with the “Customer Service and Customer Experience Company of the Year” at the 2nd Edition Future of Insurance Summit and Awards 2023 for their commitment to customer service.

• Recognised with the “Best Credit Protection” Award honoured by the Insure Next Summit 2023 Mumbai for extending innovative and customised solutions to their customers.

• In the year 2022, at the Indian Brand & Leadership Conclave by The Brand Story, they achieved dual victory achieving 2 awards in one night; “India’s Most Admirable Brand” for their strong customer service and Mr Ashish Kumar Srivastava [MD & CEO at PNB Met Life Insurance Co. Ltd] was recognised with “India’s Top Mind” Award.

• In 2022, they won “The Economic Times Best Brand” Award for the fourth time in a row for their outstanding dedication to customers, partners, employees, and other stakeholders.

• For fostering a culture of compliance and ethics, they were bestowed the “Best Compliance Team 2021” Award at the Compliance 10/10 Symposium & Awards.

Claim Settlement Ratio

The Claim Settlement Ratio (CSR) serves as a pivotal measure of an insurance company's expertise in efficiently resolving claims.

In the fiscal year 2021-22, PNB Met Life Insurance Co. Ltd. accomplished an impressive Claim Settlement Ratio of 97.33%. This remarkable figure signifies their ability to effectively honour a substantial number of claims they received. Additionally, their Claim Amount Settlement Ratio for the same period stood at 93.35%. This percentage indicates the proportion of the claim amount they have disbursed. These statistics highlight PNB Met Life Insurance Co. Ltd.'s commitment to promptly and fairly settling claims, instilling confidence in their policyholders.

By analysing the claim settlement ratio of an insurance company, you can evaluate its efficiency and ability to handle claims effectively. It is also important to assess the insurer's CSR over the previous years to ensure consistent performance. A company with a strong track record of maintaining a high CSR is considered to be more trustworthy and reliable.

Solvency Ratio

The solvency ratio is a critical factor in evaluating the financial robustness and stability of an insurance company. As per the guidelines laid down by the Insurance Regulatory and Development Authority of India (IRDAI), insurance companies are mandated to maintain a minimum solvency ratio of 150%. This requirement ensures that insurers possess sufficient financial resources to fulfil their obligations and maintain their financial integrity.

PNB Met Life Insurance Co. Ltd. proudly maintains a solid solvency ratio of 186% as of March 31st, 2023. This exceptional financial indicator showcases the company's unwavering strength and stability. PNB Met Life Insurance Co. Ltd. possesses the necessary financial resources to effortlessly meet claim payments and fulfil all other obligations without any disruptions.

Customer Service

• Toll-free
  If you need assistance with your insurance policies or have any questions, PNB Met Life Insurance Company Ltd’s customer support team is just a phone call away. Simply dial their toll-free number 1800-425-6969 and they will assist you with all your queries.

• E-mail
  You can reach out to PNB Met Life Insurance Co. Ltd by sending an email to indiaservice@pnbmetlife.co.infor any queries, concerns, etc.

For inquiries, issues, etc. PNB Met Life Insurance provides alternative contact options to connect with them as well -

• Twitter: https://twitter.com/PNBMetlife1
  

• Facebook: https://m.facebook.com/PNBMetLife

Other Important Links

• You can access your PNB Met Life Insurance Co. Ltd’s account by visiting https://www.pnbmetlife.com/wps/portal/metcustomer.

• You can keep track of your policy by visiting https://www.pnbmetlife.com/wps/portal/Home/AppTrack/.

• You can stay updated on the status of your insurance claim by visiting https://www.pnbmetlife.com/wps/portal/metcustomer/trackclaim/.