Royal Sundaram General Insurance Company Limited

Royal Sundaram General Insurance Company Limited

Royal Sundaram General Insurance Company Limited was founded in 2000. The company was previously known as Royal Sundaram Alliance Insurance Company Limited. It has provided new and creative insurance solutions to individuals, families, and businesses directly as well as through its intermediaries and affinity partners. They offer various types of insurance policies like motor insurance , health insurance , personal accident insurance, home insurance and travel insurance for individuals. They also have specialised insurance products for commercial customers, such as fire insurance, marine insurance, engineering insurance, liability insurance, and business interruption risks. Additionally, they have designed products specifically for small and medium enterprises and rural customers.

The company has established partnerships with well-known banks and NBFCs in India, making them a leader in bancassurance. Originally, the company was a tie-up between Sundaram Finance, an esteemed non-banking financial institution (NFBC) in India, and other Indian shareholders. In February 2019, Ageas Insurance International N.V. acquired a 40% stake in Royal Sundaram from the existing Indian shareholders after obtaining regulatory approvals. As a result, Sundaram Finance currently holds a 50% stake, Ageas Insurance holds 40%, and the remaining 10% is held by other Indian shareholders. In the financial year 2022-23, the company issued a total of 29,16,207 policies and over 4,02,853 claims were received during the same period.

Awards & Recognitions

A few of the recognitions and accolades received by the company are -

  • In 2021, Royal Sundaram received prestigious recognition as the Best BFSI Brand.

  • In 2019, it achieved another significant accomplishment by winning the ET award in the Prompt GI Compact Category in the Health Segment.

Claim Settlement Ratio

The Claim Settlement Ratio (CSR) is a vital metric to assess an insurance company’s reliability when settling claims. It is the ratio of total number of claims settled to the total number of claims received by an insurance company in a given financial year. For the fiscal year 2021-22, Royal Sundaram General Insurance Company Limited holds a claim settlement ratio of 84.7%.

By examining an insurance company's CSR, you can measure its ability to settle claims. And it is essential to review the Claim Settlement Ratio over the past few years as the insurance company that has a consistent track record is regarded as credible and dependable.

Solvency Ratio

The solvency ratio indicates an insurance company's capacity to fulfil claims and obligations. According to the regulations set by the Insurance Regulatory and Development Authority of India (IRDAI), insurers are mandated to maintain a minimum solvency ratio of 150%.

As of the 31st of March, 2023, Royal Sundaram General Insurance Company Limited has a solvency ratio of 227%. This indicates that the company has sufficient financial resources well above the minimum requirement, affirming its ability to meet its financial responsibilities.

Network Hospitals

Network hospitals are those hospitals that have an agreement with your insurance company to offer cashless treatment services. This means that if you receive treatment at a network hospital, you need not worry about arranging cash for medical expenses upfront. Instead, your insurer will directly settle the hospital bill with the hospital or TPA. As a result, you will only be responsible for paying expenses that are not covered by your insurance policy including consumables, administrative fees, registration fees, and other costs.

Royal Sundaram General Insurance Company Limited boasts a strong network of over 10,000+ hospitals to provide cashless treatments. To check the network hospitals based on your location, you can visit Using this link, you can also determine the number of hospitals in your area listed with your insurer as well as whether your preferred hospital is part of their network.

Network Garages

Network garages are authorised by insurance companies to provide vehicle repair services, in the event of accidents or damages. If you get your vehicle repaired at a network garage, you need not pay anything from your end and the insurance company will settle the bill. You will only be responsible for paying the deductible and any applicable consumable charges.

Royal Sundaram General Insurance Company Limited offers 3,300+ network garages, ensuring hassle-free vehicle repairs without having to spend anything from your end. And, you can find the number of garages listed with the insurer based on your location by visiting This link can also help you check the number of network garages available in your neighbourhood.

Customer Service

  • Toll-Free
    For any queries, doubts, etc. reach out to Royal Sundaram's dedicated customer support team at 1860-258-0000. They are readily available to provide you with the guidance and support you require.

  • Email
    For any inquiries or support related to your insurance, you can also get in touch with Royal Sundaram General Insurance Company Limited via email at

If you have questions related to your insurance policy or other details, you can reach out to the company via alternate contact channels -

Other Important Links