Aviva Life Insurance Company Limited

Aviva Life Insurance Company Limited was established in 2002. Aviva India is a company that brings together the strength of Aviva Public Limited Company – a renowned insurance group from the UK, and Dabur Invest Corporation – a respected business house in India. Its mission is to tackle uncertainties in the lives of its customers. It believes in creating simple and practical insurance solutions that help people achieve their life goals.

Aviva Life Insurance Company Limited’s primary focus is delivering exceptional customer experiences and top-notch service through digital innovations. By safeguarding what matters most to its customers, it empowers them to face the future confidently. With a wide range of insurance products, Aviva Life Insurance Company Limited equips individuals to deal with life's challenges and seize opportunities today, tomorrow, and for years to come.

In the financial year 2022-23, Aviva Life Insurance Company Limited issued an impressive 28,234 policies and received 803 claims.

Awards & Recognitions

Aviva Life Insurance Company Limited received recognition on prestigious platforms for its initiatives this year –

• Aviva Life Insurance Company Limited won the Silver Award at Effies 2011 for the Aviva Great Wall of Education Initiative - recognising its commitment to providing quality education to those in need.

• It was ranked 10th in “Dream Companies to Work for, 2018” by Economic Times Now & World HRD Congress - highlighting the reputation and quality of working conditions it offers to employees.

• In 2018, Aviva Life Insurance Company Limited received the ‘CIO 100 Award’ for successfully implementing hyper-converged infrastructure, enhancing its private cloud capability.

• It also received the ‘BFSI Underwriting and Claims Customer Care Initiative of the Year 2018’ acclaim for providing a decision to a customer’s family within 30 minutes of claim receipt.

• For the fifth consecutive time, it was acknowledged as India's Most Trusted Private Life Insurance Brand in 2023 - as a testament to its unwavering commitment to providing quality services to its customers.

Claim Settlement Ratio

The Claim Settlement Ratio (CSR) measures how well an insurance company handles claim settlements. In the fiscal year 2021-22, Aviva Life Insurance Company Limited achieved an impressive CSR of 98.39%. This means that they successfully resolved most of the claims they received. During the same period, their Claim Amount Settlement Ratio was 98.43%, which shows the proportion of the claim amount received that they have paid out.

By looking at an insurer's CSR, you can determine how efficient they are at fulfilling claims quickly. An insurance company with a high CSR is considered more dependable and trustworthy. It is also important to check its CSR track record over the past few years to make sure it consistently performs well.

Solvency Ratio

The solvency ratio is a way to measure the financial health and stability of an insurance company. According to the rules of the Insurance Regulatory and Development Authority of India (IRDAI), insurance companies must have a minimum solvency ratio of 150%. This ensures that they have enough financial resources to fulfil their commitments.

As of March 31, 2023, Aviva Life Insurance Company Limited has an impressive solvency ratio of 184%. This means that it is in a strong financial position, surpassing the minimum requirement. It has the financial ability to smoothly pay claims and fulfil other responsibilities with ease.

Customer Service

• Contact Number
  If you have any questions or need help with your insurance policies, you can easily reach Aviva Life Insurance Company Limited's customer service team through their toll-free number: 1800-103-7766.

• E-mail
  For queries, doubts, or concerns, you can send an email to customerservices@avivaindia.com to get in touch with Aviva Life Insurance Company Limited.

Aviva Life Insurance Company Limited also provides alternate contact options to connect with their team –

• Twitter: https://twitter.com/AvivaIndia
  

• Facebook: https://www.facebook.com/AvivaIndia

• WhatsApp: 9873149080

Other Important Links

• You can conveniently manage your Aviva Life Insurance Company Limited account by visiting https://online.avivaindia.com/econnect/login.aspx?_ga=2.4375098.802539057.1687521357-733825401.1685521348.

• You can keep track of the status of your policy by visiting https://online.avivaindia.com/econnect/Pages/ProposalTrackerDirect.aspx.

• You can stay updated on the progress of your claims by visiting https://online.avivaindia.com/eservicing/?_ga=2.13953598.802539057.1687521357-733825401.1685521348.