LIC Merchant Portal Login, Registration Process And Premium Collection

How to Recover or Reset Your Password in the LIC Merchant Portal

A forgotten password is common, and the LIC Merchant Portal keeps the reset process simple. Visit merchant.licindia.in and follow these steps:

1. Visit licindia.in and click Login > Merchant Portal.
2. Click Login and then select Forgot Password.
3. Enter your User ID and registered email ID.
4. Click Mail New Password.
5. Check your registered email for the new password.
6. Log in with the new password and immediately change it to something you prefer.

How to Update Email ID in LIC Merchant Portal (to Receive OTPs)

If your registered email is outdated and you are not receiving OTPs, update it through the portal itself:

1. Go to licindia.in and click Login > Merchant Portal.
2. Select Update Email ID to get OTP.
3. Enter your User ID, current password, and the new email ID.
4. Click Update — LIC will send an OTP to verify.
5. Complete verification to activate the new email.

Customer Care Support For Merchant LIC Login

The customer service helpline is available to assist you with your LIC Merchant Portal login when needed. The most important contact information is as follows:

• Merchant Helpline Numbers: 022-67090501 / 022-67090502
• WhatsApp Support: 89768-62090
• Agent Support Email: agent_support@licindia.com
• Developer Support Email: dev_support@licindia.com
• Grievance Redressal Email: co_complaints@licindia.com

Note: For support related to premium collection or Merchant Portal login, refer directly to the Merchant Portal link under Online Services on the official LIC site (licindia.in).
 

LIC Merchant vs LIC Agent — Key Differences

Many people confuse the two roles. Here is a clear comparison:

How to Become an LIC Merchant in India

Eligibility Criteria

• Minimum age: 18 years
• Minimum education: Class 10 from a recognised board
• Valid PAN card required

Documents Required

• Birth certificate or valid age proof
• Class 10 certificate
• PAN Card
• Recent photograph

Steps to Become an LIC Merchant

1. Visit your nearest LIC branch and meet the Development Officer.
2. Submit your documents and express interest in the merchant role.
3. Attend the interview arranged by LIC.
4. Complete the 25-hour training programme conducted by LIC.
5. Register for the IRDAI exam and score at least 40% to pass.
6. Receive your appointment letter with a unique merchant code from LIC.

Key Features of the LIC Merchant Portal

• Premium Collection: Accept cash or digital payments and generate receipts instantly
• Invoice Management: Create, update, and pay invoices through net banking
• QR Code Payment: Collect premiums via UPI-based QR code scanning
• Policy Details: Check policy status, premium due dates, loan status, and surrender value
• Receipt Management: View, download, and print payment receipts
• Complaint Handling: Submit merchant grievances and track them with an acknowledgement number

How to Collect LIC Premiums Using QR Code

It is easy to collect premiums using the LIC Merchant Portal. Here is the updated step-by-step process:

1. Log in to merchant.licindia.in.
2. Go to the Premium Collection section and select QR Payment.
3. Enter the policy number and click Get Policy Details.
4. Verify the policy and premium amount.
5. Click Confirm Payment to generate a QR code.
6. Ask the customer to scan the QR code using GPay, PhonePe, Paytm, or any UPI app.
7. Check payment status on the portal.
8. Download or print the receipt for the customer.

If a payment is debited but not confirmed, use Adjust QR Transaction under Cashier Tools to reconcile.
 

How to Pay LIC Merchant Invoice Using Net Banking

Having a clean track of your transactions has never been simpler. Here is the updated process to generate online invoice payments via net banking:

1. Log in to the LIC Merchant Portal at merchant.licindia.in.
2. Click on Merchant Tools and select Pay Invoice Online.
3. Choose the invoice from the list and click Submit.
4. Verify the amount and confirm payment.
5. Select your bank to proceed.
6. Complete the net banking payment on your bank's website.
7. You will be redirected back — the payment ID is shown and the receipt can be printed.

Managing Premium Payments and Receipts on the Portal

Get a Premium Paid Statement

1. Go to the LIC Customer portal and sign in.
2. Find the Policy Tools section.
3. Choose the Premium Paid Statement option.
4. Enter the necessary details regarding your policy.
5. Generate the statement, then download and print it for your records.

LIC Mobile Apps for Merchants

• KYC Android App — for quick digital KYC document submission
• LIC Agent App — track policies, claims, performance metrics, and renewals
• LIC Pragati App — for development officers to monitor team and personal performance
• LIC Associate App — track performance, renewals, and view business insights
• ANANDA App — supports Aadhaar-based eKYC and digital signatures for faster, paperless policy handling

LIC Merchant Grievance: Easy Steps to Submit a Complaint

Even with a well-built system like the LIC Merchant Portal, small issues can show up from time to time. LIC offers a simple grievance path that keeps the process steady and predictable:

1. Log in to the LIC Merchant Portal using your User ID and password.
2. From the dropdown menu, select Merchant Complaints.
3. Fill in your merchant name, merchant ID, contact details, and policy number.
4. Type your complaint clearly and attach any supporting screenshots.
5. Click Submit — you will receive an acknowledgement number.
6. Use the acknowledgement number to track complaint status on the portal. You can also follow up via co_complaints@licindia.com.

Common Problems and Solutions — LIC Merchant Portal

Important Guidelines For LIC Merchants

Here is what you should know:

• Update your contact details regularly — keep your phone number and email address correct in the portal to ensure smooth OTP delivery.
• Follow the compliance guidelines set by IRDAI and LIC to maintain high ethical standards.
• Protect customer information — confidentiality is essential to building trust in your services.
• Regularly participate in training sessions offered by LIC to stay updated on new regulations and products.
• Collect premiums on time and keep correct records to minimise future issues.
• Deliver excellent customer service by quickly responding to queries and complaints.
• Master the LIC Merchant Portal by learning all the tools — payment processing, policy management, and more.
• Report issues right away — notify LIC support staff promptly if you run into technical problems.

Security Tips for LIC Merchant Portal Login

Protecting your account is critical. Here are the recommended security practices:

• Change your password every 15 days as recommended by LIC.
• Use a strong password with uppercase, lowercase, numbers, and special characters.
• Always log out after each session, especially on shared or public devices.
• Only access the portal at merchant.licindia.in — never enter credentials on any other site.
• Never share your User ID, password, or OTP with anyone, including people claiming to be from LIC.
• Enable two-factor authentication (2FA) if the option is available.
• Keep your registered email and mobile number updated to receive security alerts.
• Watch out for phishing emails — verify the sender before clicking any links.
• Use a private, secure internet connection. Avoid public Wi-Fi when accessing the portal.

Portal Tools and Features: What Merchants Can Do Other Than Premium Collection

Many people assume merchants only collect payments, but the portal offers more. Here is a natural look at what they can do:

• Check Policy Details
  Merchants can view essential policy information like the due date, premium amount, and last paid record. It helps them explain things clearly to customers and avoid confusion.
• Track Transaction History
  Every payment made through the portal appears in a detailed log. Merchants can revisit any entry to confirm dates, amounts, or receipt numbers.
• Generate and Reprint Receipts
  The system allows merchants to reprint or download receipts whenever needed. It saves time for customers who may have misplaced earlier copies.
• Monitor Pending Premiums
  The portal highlights policies that are nearing their due date. Merchants can alert customers early so they do not miss deadlines.
• Access Support Tools
  From grievance submission to basic training resources, merchants can explore support materials whenever they run into trouble.
• Manage Profile Settings
  Merchants can update their contact details, reset passwords, and keep their profile up to date without depending on offline processes.

Benefits of Using the LIC Merchant Login Portal in 2026

The LIC Merchant Portal has grown into a dependable digital workspace. By 2026, it has become even more polished. Here is how both merchants and customers benefit:

Benefits for Merchants

• Faster Payments: Collect premiums and settle invoices in real time.
• Less Paperwork: Everything is handled digitally with automatic record-keeping.
• Easy Cash Flow Management: Instant payment updates help track collections daily.
• Reliable Digital Trail: All transactions are recorded, which helps during audits or internal checks.

Benefits for Customers

• Better Customer Experience: Policyholders get policy details and pay premiums quickly without visiting an LIC branch.
• Faster Receipts: Receipts are generated immediately after payment.
• Fewer Lapses: A smooth payment process reduces the chances of policy lapses, the biggest worry for policyholders.

The overall effect is simple: when merchants have better tools, customers receive better service.
 

Summing Up

The LIC Merchant Portal is a real game-changer for LIC merchants in a world where every second matters. Think of merchant.licindia.in as your personal assistant — taking care of policy management so you can concentrate on building relationships with customers. Just a straightforward, well-structured method to simplify your everyday tasks. No more sorting through copious amounts of paperwork or becoming bogged down by complicated processes.

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