Bajaj General Insurance Limited is a leading private insurer in India offering health, motor, travel, home, and commercial insurance solutions. Backed by Bajaj Finserv Limited, it became a fully owned subsidiary in 2025 after Allianz’s exit. The company serves over 14 crore customers, issued 4.8 crore policies in FY 2024–25, and maintains a strong claim settlement ratio along with a robust solvency ratio. This indicates high financial stability and efficient claims handling.
Bajaj General Insurance Limited (formerly known as Bajaj Allianz General Insurance Company Limited) is one of the leading private general insurance companies in India. The company offers a wide range of insurance products across segments such as health, motor (car, bike, EV), travel, home, pet, cyber, personal accident, commercial, and climate risk insurance. The company was incorporated in 2000 and commenced operations on 2nd May 2001 after receiving its certificate of registration from IRDAI. It was originally established as a joint venture between Bajaj Finserv Limited and Allianz SE. In 2025, Bajaj Finserv completed the acquisition of Allianz SE's entire 26% stake, making Bajaj General Insurance a 100% subsidiary of Bajaj Finserv Limited. The rebranding to its current name took effect on October 7, 2025. The company serves over 14 crore customers across India.
Not only is the company known for its claims, but it also has a reputation for providing reliable and responsive customer service. The company mainly focuses on customer centricity and strives to provide great service that focuses on delivering efficient claims servicing and customer support. In the financial year 2024-25, the company issued approximately 4.8 crore policies and settled more than 65 lakh claims.
The company also offers specialised products such as Arogya Sanjeevani (standard health policy), Bharat Griha Raksha (home insurance), Saral Suraksha Bima (personal accident), and ClimateSafe insurance solutions.
Awards & Recognitions
- Bajaj General Insurance Limited was chosen as the Best Insurer in India by the IDC Financial Insights Innovation Awards in the year 2020.
- It was also recognised for providing the Best Customer Experience and Best Brand Experience at the CX Asia Excellence Awards 2020.
- Bajaj General Insurance Limited won the Gold Award in the Non-Life Insurer Category at the Outlook Money Awards 2020.
- It has also been honoured by Outlook Traveller with the Best Travel Insurance Award.
- The company also received the Best Motor Insurance Provider of the Year award from Money Today.
- Bajaj General Insurance holds an [ICRA]AAA rating from ICRA Limited, reflecting the highest level of confidence in its financial strength and stability.
Claim Settlement Ratio
The Claim Settlement Ratio how an insurance company handles and resolves claims. It is a percentage that represents the number of claims settled by the insurer compared to the total number of claims received in a financial year. Bajaj General Insurance reported a claim settlement ratio of 95.99% (within 3 months) for FY 2023–24, as per data published in the IRDAI Handbook of Indian Insurance Statistics 2023–24 (released in 2025).
It is also important to analyse an insurer's CSR track record over the past few years to determine if they are credible and consistent in settling claims. While considered an important metric, CSR should not be the sole reason for choosing an insurance company. One must check various other factors before deciding on an insurer.
Solvency Ratio
The solvency ratio helps us understand an insurer's ability to handle their financial responsibilities and ensure that they have enough money to settle your claims. According to IRDAI (Insurance Regulatory and Development Authority of India), insurance companies must maintain a minimum solvency ratio of 150%.
Bajaj General Insurance has not only met but exceeded such requirements. As per the IRDAI Annual Report 2023-24, the company's solvency ratio stands at 360% (3.6 times), significantly above the regulatory minimum. This means they have plenty of financial resources to handle claims and stay stable even during unexpected situations.
Network Hospitals
Network hospitals have a special agreement with your insurer to provide cashless treatments, ensuring that you have access to quality healthcare without worrying about arranging cash.
When you get treated at a network hospital, you don't have to pay for the medical expenses upfront and the insurer will directly pay the hospital bill. You will only need to pay for expenses not covered by your policy, like consumables, registration fees, administrative fees, etc.
Bajaj General Insurance has over 18,400+ network hospitals. And, the good news is that you can find the network hospitals based on your location by visiting https://www.bajajgeneralinsurance.com/branch-locator.html. You can also check whether your preferred hospital is listed with the insurer and how many hospitals in your area are included in their network using this link.
Note: The list of network hospitals is dynamic and subject to change. Customers are advised to verify the latest network through the insurer’s official hospital locator.
Network Garages
Network garages are authorised repair facilities approved by the insurance company to get your vehicles repaired in the event of an accident or damage. In this case, you won't have to bear the repair costs from your end and the insurance company will settle the bill. You only need to cover the deductible and any applicable consumable charges.
Bajaj General Insurance has over 7,200+ cashless network garages that offer convenient vehicle repair services. And, you can check the number of garages listed with the insurer based on your location as well as find the number of network garages available in your vicinity by visiting https://www.bajajgeneralinsurance.com/preferred-garages.html.
Customer Service
Toll-Free Number: You can easily reach Bajaj General Insurance's dedicated customer support team by calling the toll-free number 1800-209-5858 to get assistance on your insurance policies, answers for your queries, and comprehensive information about their services.
Email For any communication, inquiries, or support, you can also send an email to careforyou@bajajgeneral.com and get prompt assistance.
Bajaj General App is available for download where you can avail various services such as claim via Motor OTS & Health CDC, Add your policy, save E-cards and Manage your policies.
The insurer provides end-to-end digital services, including online policy purchase, renewal, and claim processing. Customers can also access features such as instant claim payouts (up to Rs. 20,000 via app), policy tracking and 24/7 assistance.
If you have any doubts, questions, or issues, Bajaj General Insurance offers alternative contact options to get in touch with them:
Other Important Links
You can access your Bajaj General account and manage your insurance easily by visiting https://www.bajajgeneralinsurance.com/customer-signin.html.
You can keep track of your insurance policy and stay updated by visiting https://www.bajajgeneralinsurance.com/forms/form-policy-tracker.html.
You can keep track of your health insurance claim by visiting https://www.bajajgeneralinsurance.com/health-insurance-plans/health-insurance-claim-process.html.
You can monitor your motor insurance claim status by visiting https://www.bajajgeneralinsurance.com/motor-insurance/motor-insurance-claim-process.html.
Disclaimer: The information provided on this platform is intended for general awareness and educational purposes. While every effort is made to ensure accuracy, some details may change with policy updates, regulatory revisions, or insurer-specific modifications. Readers should verify current terms and conditions directly with relevant insurers or through professional consultation before making any decision.
All views and analyses presented are based on publicly available data, internal research and other sources considered reliable at the time of writing. These do not constitute professional advice, recommendations, or guarantees of any product’s performance. Readers are encouraged to assess the information independently and seek qualified guidance suited to their individual requirements. Customers are advised to review official sales brochures, policy documents and disclosures before proceeding with any purchase or commitment.
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