Bajaj General Insurance Limited

About Bajaj General Insurance Company Limited

Bajaj General Insurance Company Limited was incorporated on 2 May 2001 and received its IRDAI certificate of registration to conduct general insurance business in India. Originally established as a joint venture between Bajaj Finserv Limited and Germany's Allianz SE, it operated for over two decades as Bajaj Allianz General Insurance — one of India's most recognised insurance brands.

In March 2025, Allianz SE signed a binding agreement to sell its entire 26% stake in the joint venture to Bajaj Finserv and its promoter-group companies. The business was rebranded Bajaj General Insurance in October 2025, carrying the campaign '100% Bajaj. Made in India. Made for India. Made by India.' Allianz's exit was completed in two tranches: Bajaj Group's holding rose to 97% on 8 January 2026, and Allianz tendered its remaining 3% through a share buyback on 12 March 2026, making Bajaj General Insurance a fully-owned Bajaj Group subsidiary. All existing Bajaj Allianz policies remain fully valid under identical terms — only the brand name changed.

Today, Bajaj General is India's 2nd largest private general insurer, with a market share of roughly 7.6% of private-industry gross direct premium (10M FY 2025-26). It has insured 14 crore+ customers, operates across 1,100+ cities and towns, holds an [ICRA]AAA credit rating, and maintains a solvency ratio well above the IRDAI-mandated minimum.

Bajaj General Insurance — Key Facts at a Glance

Sources: bajajgeneralinsurance.com (Become an Agent page; Privé/HNI page); IRDAI Annual Report 2024-25; ICRA rating rationale (Apr 2026); aboutbajajfinserv.com; Ministry of Finance GST clarification (financialservices.gov.in).

ICR (FY 2024-25): 87.31% | Source: IRDAI Annual Report 2024-25

For every Rs.100 collected as premium, Bajaj General paid out Rs.87.31 in claims during FY 2024-25. IRDAI publishes ICR as the standard metric for general insurers — not a separate Claim Settlement Ratio (CSR). An ICR between 75-95% is generally considered healthy for a diversified general insurer, reflecting strong claims payment while maintaining financial resilience across health, motor, and other lines.

Note: SMC Insurance displays only IRDAI-published ICR data. Self-reported claim ratios are not used on SMC pages.
 

Important: Bajaj Allianz is now Bajaj General Insurance

Bajaj Allianz General Insurance was rebranded Bajaj General Insurance in October 2025, and Allianz SE's full exit from the shareholding was completed on 12 March 2026. If you have an existing Bajaj Allianz policy, it remains valid with no change in coverage, terms, or claim process. Your policy number, sum insured, renewal date, cashless network, and contact number are all unchanged. Policy documents issued going forward carry the Bajaj General Insurance name and logo.

Recent Developments (2025-26)

• March 2025: Allianz SE signs a binding agreement to sell its entire 26% stake in the Bajaj Allianz general and life insurance joint ventures to Bajaj Finserv and its promoter group.
• August-September 2025: The Association of Healthcare Providers of India (AHPI) briefly moved to suspend cashless services for Bajaj Allianz/Bajaj General policyholders across its member-hospital network over a tariff dispute; the suspension was withdrawn after negotiations and cashless services continued uninterrupted for most policyholders.
• 22 September 2025: GST on individual health insurance (and bundled personal accident/travel cover) reduced to 0% following the GST Council's decision, lowering retail premiums.
• October 2025: Brand officially changes from Bajaj Allianz General Insurance to Bajaj General Insurance.
• 8 January 2026: Allianz completes sale of a 23% tranche, taking Bajaj Group ownership to 97%.
• 12 March 2026: Allianz tenders its remaining 3% stake via a share buyback; Bajaj General Insurance becomes a 100% Bajaj Group-owned company.

Insurance Products Offered by Bajaj General Insurance

Bajaj General Insurance offers one of India's most comprehensive general insurance portfolios — spanning personal insurance (health, motor, travel, home, personal accident) to specialised covers (pet, wedding, cyber, marine cargo, rural). Here is the product map:

Key Products in Detail

1. Health Insurance
   Bajaj General's health insurance portfolio covers individuals, families, and senior citizens across multiple plan variants. Its flagship plans include Health Guard (Silver, Gold, Platinum), Health Care Supreme (Vital, Smart, Ultimo), and Health Infinity (unlimited sum insured). A dedicated in-house Health Administration Team (HAT) processes cashless pre-authorisations without third-party administrator (TPA) dependency.
   Key health features: 8,000+ network hospitals, AYUSH treatment cover, maternity benefit (select plans), annual health check-ups, sum-insured restoration on select plans, no medical screening up to a specified age (plan-specific), and lifelong renewability. Since 22 September 2025, individual retail health insurance policies are exempt from GST, making eligible premiums more affordable.
2. Motor Insurance
   Bajaj General is one of India's leading motor insurers for cars, two-wheelers, and commercial vehicles. Comprehensive car insurance includes add-ons like Depreciation Shield, 24x7 Roadside Assistance, Engine Protect, and Return to Invoice cover. Claims can be filed via the Bajaj General app (formerly Caringly Yours / B Care app), website, or toll-free number. The 6,500+ cashless garage network is designed for repair without upfront payment for covered items.
3. Travel Insurance
   Travel Ace International covers overseas medical emergencies, trip cancellation, baggage loss, loss of passport, flight delays, missed connections, and personal liability. Multi-trip annual plans are available for frequent travellers. Bharat Bhraman covers domestic trips including hospitalisation, trip cancellation, and accidental death during a domestic journey.
4. Pet Insurance
   Bajaj General's Pet Dog Insurance is one of the few pet insurance products available from an Indian general insurer. It covers veterinary expenses from illness, injury, and surgical procedures for insured dogs — including hospitalisation, diagnostic tests, and surgery within the sum insured.
5. Speciality & Commercial Products
   Bajaj General's speciality portfolio includes Wedding Insurance (vendor default, venue cancellation, jewellery theft), Event/Venue Insurance (cancellation, liability, property damage), and Cyber Safe / Cyber Liability Insurance (identity theft, online fraud, data breach) for individuals and businesses. The commercial range includes Marine Cargo, Fire, Engineering, Directors & Officers (D&O) Liability, and Workmen's Compensation.

Why Buy Bajaj General Insurance Through SMC Insurance?

SMC Insurance is an IRDAI-registered composite broker (Reg. No. 289) — not a corporate agent or direct agent of Bajaj General. This distinction matters:

• Unbiased comparison: SMC compares Bajaj General plans with 20+ other insurers to find the policy that fits your requirement and budget.
• Zero additional cost: The premium you pay through SMC is identical to buying direct. Brokers are compensated by the insurer, not the buyer.
• Claim support: SMC provides end-to-end claim assistance — documentation, follow-up, and escalation with the insurer.
• Expert guidance: 15+ years of broking experience across health, motor, and commercial lines helps you navigate plan options, add-ons, and exclusions.
• Renewal tracking:
  SMC proactively tracks policy renewals to prevent lapses and loss of accumulated No Claim Bonus or waiting period continuity.

How to File a Claim with Bajaj General Insurance

Health — Cashless Claim Process

• Notify Bajaj General at least 48 hours before planned hospitalisation, or within 24 hours of emergency admission. Call 1800-209-0144 or use the app.
• Visit a network hospital (8,000+). Present your Bajaj General health card or policy document at the hospital insurance desk.
• The hospital submits the pre-authorisation form to the in-house HAT for review.
• Receive cashless treatment up to the approved sum insured. Pay only non-covered items at discharge.
• Bajaj General settles all covered bills directly with the hospital.

Motor — Cashless Claim Process

• Report the accident immediately via 1800-209-0144, the app, or website. FIR required for theft or third-party damage.
• Take the vehicle to a Bajaj General network garage (6,500+) for cashless repairs.
• Bajaj General's surveyor inspects the vehicle and approves the repair estimate.
• The garage carries out repairs. Pay only the deductible and depreciation (unless Depreciation Shield add-on is active).
• Bajaj General settles the bill directly with the network garage.

Reimbursement Claims (Non-Network)
For treatment or repairs at non-network facilities: pay the full bill upfront, collect all original documents (bills, discharge summary, diagnostic reports, FIR for motor), and submit within the claim intimation window specified in your policy. Reimbursement is credited to your registered bank account after document verification.

Grievance Redressal
If a claim or service concern is not resolved through the usual customer-service channels, policyholders can escalate to Bajaj General's Grievance Redressal Officer before approaching the Insurance Ombudsman. Contact details are published on the insurer's official Customer Service page.

Source: bajajgeneralinsurance.com — Customer Service & Grievance Redressal page.
 

Bajaj General Insurance Network

• 8,000+ empanelled cashless hospitals PAN India.
• 6,500+ cashless garages for motor claims across all major states and cities.
• 1,100+ cities and towns covered — including a strong Tier-2 and Tier-3 city presence.
• Find network hospital: bajajgeneralinsurance.com → Branch, Network Hospital & Garage Locator.
• Find network garage: bajajgeneralinsurance.com → Branch, Network Hospital & Garage Locator.

Source: bajajgeneralinsurance.com official hospital/garage/branch locator and agent-recruitment pages.
 

Awards & Recognitions

Bajaj General has received several industry recognitions over the years:

• Best Insurer in India — IDC Financial Insights Innovation Awards, 2020.
• Best Customer Experience & Best Brand Experience — CX Asia Excellence Awards, 2020.
• Gold Award, Non-Life Insurer Category — Outlook Money Awards, 2020.
• Best Travel Insurance Award — Outlook Traveller.
• Best Motor Insurance Provider of the Year — Money Today.
• [ICRA]AAA Rating — maintained consistently from FY 2005-06 to present.
• Guinness World Record — First General Insurance Festival of India (GIFI), Pune, 2023: Largest attendance at an insurance conference.
• ISO 27001:2022 Certified — Information Security Management System.

Note: Award listings should be periodically re-verified on the insurer's official 'Awards' page, as this list reflects recognitions reported up to the 2023-24 period and has not been independently re-confirmed for 2025-26 in this update.

FAQs