Bajaj Life Insurance Limited

Bajaj Life Insurance Limited, formerly known as Bajaj Allianz Life Insurance Company Limited, is dedicated to helping individuals achieve their life goals. It offers value-packed and innovative products that are simple to understand and purchase, catering to various needs such as protection, wealth creation, retirement planning, and more. Beyond products, it provides a comprehensive suite of future-driven, digital-first services across customer touchpoints, ensuring seamless accessibility and convenience for its customers.

As a subsidiary of Bajaj Finserv Limited, one of India's most diversified and respected financial services groups, Bajaj Life Insurance brings innovation, a customer-first mindset, and technology-led solutions to the forefront. The organisation is transitioning to being 100% owned by the Bajaj Group — a household name in India with a 100-year legacy of trust and credibility. This follows Allianz SE's divestment of its stake in the joint venture. Today, Bajaj Life Insurance is a trusted partner to over 3.85 crore Indians in securing their future, with Rs. 1.37 lakh crore in Assets Under Management (as of February 2026), a network of 597 branches, and over 1.64 lakh Insurance Consultants (as of February 2026).

The company has a robust distribution network complemented by partnerships with leading Indian banks as well as a wide network of corporate agents, providing customers with convenient access to its products. It has continued to drive innovation in the life insurance industry through digital-first initiatives such as digital servicing tools, including chatbot and online service platforms and WhatsApp-based policy servicing, enhancing customer experience across channels.
 

Awards & Recognition

Bajaj Life Insurance Limited has received several prestigious awards and recognitions for its outstanding performance and contributions to the insurance industry:

• Bajaj Life Insurance was conferred with the SKOCH Gold Award for its leadership in the Micro Insurance segment. The company was also awarded the SKOCH Order of Merit for the Claims Initiative of the Year, Micro Insurance Segment Leadership, and for Unit-linked Insurance.
• Bajaj Life Insurance received the prestigious Golden Peacock Award 2024 by the Institute of Directors (IOD) for HR Excellence in the Insurance Category.
• The company has been honoured with the Sustainability Reporting Award 2023–24 under the category of Voluntary Disclosures – Service Sector by the Institute of Chartered Accountants of India (ICAI), reflecting its commitment to sustainable business practices and transparency.
• Bajaj Life Insurance achieved a double victory at the CII DX Awards 2024, being honoured with two prestigious awards for Best Practice in Digital Transformation, recognising innovations in its Customer Data Platform and Knowledge Bot.
• The company was also honoured with the Platinum Award at the 9th CII National Competition 2024 on Digitalisation, Robotics & Automation – Industry 4.0, for its project on Tech Enabled Employee Services Driving Ease of Operations.
• Bajaj Life Insurance (then Bajaj Allianz Life Insurance) won the Insurer Innovation Award 2025 at The World's Digital Insurance Awards for SmartPitch, a GenAI platform that transforms how 50,000+ insurance agents across India pitch products by dynamically tailoring sales conversations to each customer's unique profile.
   

Claim Settlement Ratio

Claim Settlement Ratio (CSR) is a key measure to assess how well an insurance company handles claim settlements. For the financial year 2024–25, as on 31 March 2025, Bajaj Life Insurance achieved an Individual Death Claim Settlement Ratio of 99.29%. This means the company successfully resolved nearly all individual death claims it received, showcasing a high degree of proficiency in claims settlement.

Additionally, 99.29% of non-investigative individual claims were approved in one working day for FY 2024–25, with 96% of non-investigative claims notified being processed within one day in FY 2024–25.

When evaluating an insurance company, it is important to analyse its CSR track record over the years. An insurer maintaining a high CSR steadily signifies efficiency and reliability in settling claims.
 

Solvency Ratio

The Solvency Ratio is a measure that indicates the financial strength and stability of an insurance company. In India, the Insurance Regulatory and Development Authority (IRDAI) has set a minimum solvency ratio of 150% for insurance companies, ensuring that companies have sufficient resources to fulfil their commitments.

As of 30 June 2025, Bajaj Life Insurance maintains a solvency ratio of 343%, well above the IRDAI's minimum requirement of 150%. This indicates the company is in a solid financial position with ample capacity to fulfil its financial responsibilities.
 

Customer Service

• Phone For queries or assistance regarding your insurance policies, you can reach Bajaj Life Insurance's customer care team at: 020-6712-1212.

• E-mail For queries or concerns, you can contact Bajaj Life Insurance's customer support team by sending an email to customercare@bajajlife.com.

You can also get in touch with Bajaj Life Insurance through the following channels:

• WhatsApp: Send "Hi" to 8806727272 to manage your policy, raise service requests, and get support via WhatsApp.
• BOING ChatBot: Available on the Bajaj Life Insurance website for instant query resolution, Monday to Saturday, 10 AM – 7 PM (IST).
   

Important Note on Company Name Change: Please note that the company was formerly known as Bajaj Allianz Life Insurance Company Limited and is now officially rebranded as Bajaj Life Insurance Limited (IRDAI Reg. No. 116), following the divestment of Allianz SE's stake to the Bajaj Group. All website links and communications now reflect the updated brand: www.bajajlifeinsurance.com.

Disclaimer: The information provided on this platform is intended for general awareness and educational purposes. While every effort is made to ensure accuracy, some details may change with policy updates, regulatory revisions, or insurer-specific modifications. Readers should verify current terms and conditions directly with relevant insurers or through professional consultation before making any decision.

All views and analyses presented are based on publicly available data, internal research and other sources considered reliable at the time of writing. These do not constitute professional advice, recommendations, or guarantees of any product’s performance. Readers are encouraged to assess the information independently and seek qualified guidance suited to their individual requirements. Customers are advised to review official sales brochures, policy documents and disclosures before proceeding with any purchase or commitment.