Edelweiss Life Insurance Company Limited (formerly known as Edelweiss Tokio Life Insurance Company Limited) was founded in 2011 to transform dreams and aspirations into reality. It is a joint venture between Edelweiss Financial Services Limited and Tokio Marine of Japan, one of Japan's oldest and largest insurance companies. Edelweiss Financial Services holds a 74% stake in the joint venture.
With a strong commitment to excellence, Edelweiss Life Insurance employs its expertise and extensive resources to identify and overcome potential obstacles on the path to financial security. Its primary objective is to deliver uncompromising quality to its valued customers across all aspects of its services through interactions, advice, products, and post-purchase support.
Edelweiss Life Insurance firmly believes in providing a safety net for everyone. To achieve this goal, it manages its operations and human resources in a cost-effective way, viewing every product, service point, and innovation through its customers' needs and preferences. This customer-centric approach is deeply ingrained in its advisory process, product development, customer service, and claims management.
As of March 2024, the company has 109 branches in 88 major cities across India, and operates through a multi-channel distribution network including direct, agency, and bancassurance channels.
Rebranding: Edelweiss Tokio Life Insurance is now Edelweiss Life Insurance
On June 3, 2024, Edelweiss Tokio Life Insurance rebranded as Edelweiss Life Insurance, to underline its focus on innovation, simplicity, and a new-age approach to insurance. The company retained its brand positioning of 'Zindagi Unlimited' while adopting a revamped logo and identity. The company is now formally known as Edelweiss Life Insurance Company Limited (IRDAI Reg. No.: 147).
Awards and Recognitions
Edelweiss Life Insurance Company Limited has received several notable awards in recognition of its achievements in the insurance sector. Recent awards include:
- FICCI Insurance Industry Awards 2023 — Best CSR Initiative (Life Category) for its organ donation awareness initiative, the Zindagi Express.
- NASSCOM Foundation TechForGood Awards 2024 — 'Bolt' recognised under the 'Public & Private Collaboration' category.
- Great Place to Work — Recognised for 4 consecutive years, reflecting its commitment to an employee-centric and growth-oriented culture.
- Golden Peacock Award 2023 — For Risk Management, recognising the company's innovative risk management practices.
- Most Trusted BFSI Brands 2023-2024 — By the Marksmen Network.
- Guinness World Records — For collecting the highest number of pledges for organ donation in a single day, as part of the Zindagi Express initiative.
Earlier recognitions include:
- Life Insurance Company of the Year at the Quantic Business Media BFSI Excellence Awards 2021.
- Asia's Best Insurance Company Award for Digital Sales Channel and CSR Activity at the Insurance Alerts Awards 2020.
- Best Product Innovation Award (2017) at the Indian Insurance Awards for the Edelweiss Life Wealth Ultima ULIP.
- Best Life Insurer at the Outlook Money Awards 2016.
- Rising Star Insurer Award at the Indian Insurance Awards 2013.
For the latest and complete list of awards, refer to the Awards and Recognition section on the official website.
Claim Settlement Ratio
The Claim Settlement Ratio (CSR) is an essential measure that indicates how efficiently an insurance company pays out the claims it receives. IRDAI publishes this data annually in its Annual Report and Handbook on Indian Insurance Statistics, making it the most authoritative source.
Edelweiss Life Insurance has shown a strong and consistent improvement in its CSR over recent years. FY 2024-25: CSR of 99.29%, with the company maintaining claim settlement ratios above 99% for three consecutive years.When assessing an insurance company, it is important to analyse its CSR track record over the years. Maintaining a consistently high CSR indicates reliability and commitment to policyholders.
Source: IRDAI Annual Report 2024-25
Solvency Ratio
The solvency ratio is a vital factor when it comes to understanding how financially strong and stable an insurance company is. According to the guidelines set by the Insurance Regulatory and Development Authority of India (IRDAI), insurance companies are required to maintain a minimum solvency ratio of 1.50 (150%). This ensures that they have sufficient financial resources to fulfil their obligations to policyholders.
As per the IRDAI Annual Report 2024-25, Edelweiss Life Insurance has a solvency ratio of 1.81 (181%), comfortably above the IRDAI-mandated minimum of 1.50 (150%), indicating that it is financially stable and capable of meeting its claim payments and other financial responsibilities.
Source: IRDAI Annual Report 2024-25
Customer Service
Toll-free Number
If you need help with your insurance policies or have any questions, you can reach out to Edelweiss Life Insurance Company Limited's dedicated customer support team by calling their toll-free number: 1800 212 1212 (available all days).
Email
For written communication or queries, you can send an email to care@edelweisslife.in
Edelweiss Life Insurance also offers the following alternative contact options:
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