Disclaimer: If there is any discrepancy or conflict between the translated content
and the English version, the English version shall prevail.
You are wholeheartedly welcome to smcinsurance.com, the website run and managed by SMC Insurance Brokers Pvt. Ltd. (hereinafter referred to as SMC Insurance, We, Our, Us, in the document) and SMC insurance mobile applications accessible through any internet-abled device (hereinafter referred to as platform). SMC Insurance provides you unbiased information about various insurance products and plans and helps you take an informed buying decision. However, before performing any
action on our website or mobile applications you must read, understand and agree with the terms of use.
SMC Insurance is not an insurance company but a composite insurance brokers registered with the Insurance Regulatory Authority of India (IRDAI). This Terms of Use (ToU) document is an electronic contract made in adherence to the provisions of Information Technology Act, 2000.
Hence, the Terms of Use contract requires no physical, electronic, or digital signature.
If you are using our website, it is taken as your agreement to the terms and conditions
as mentioned in the Terms of Use and Privacy Policy document.
Please read these Terms of Use ("Terms") carefully before accessing or using the Platform. These Terms should be read together with our Privacy Policy and any other policies, guidelines, or notices published on the Platform,
all of which are incorporated by reference and form an integral part of these Terms.
By accessing, browsing, registering on, or using any part of the Platform or its services, you acknowledge that you have read, understood, and agree to be bound by these Terms and the Privacy Policy, as amended from time to time. If you do not agree with these
Terms or the Privacy Policy, you must refrain from accessing or using the Platform.
In the event of any inconsistency between these Terms and any other policies governing the use of the Platform,
these Terms shall prevail to the extent of such inconsistency, unless otherwise expressly stated.
We reserve the right to modify, update, or revise these Terms at any time to reflect changes in applicable laws, regulatory requirements, business practices, or the functionality of the Platform. Any such changes shall become effective upon publication on the Platform, unless otherwise required by applicable law. Your continued access to or use of the Platform after such changes are published constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically to remain informed of any updates.
Governing Document
The platform is a property of SMC Insurance Brokers Private Limited , a company incorporated under the Companies Act, 2013. SMC’s Insurance registered office is at Pratap Nagar SMC Metro Mall, Pratap Nagar, New Delhi – 110007. These Terms of Use written on the platforms explain the terms on which SMC Insurance offers the visitor or registered users (hereinafter referred to as You, Your, Yourself, or User) access to the platform for availing services. If you do any transaction on the platform, you shall be subject to the policies that are applicable to the platform for such transactions. By mere use of the platform, you shall be contracting with SMC Insurance
and their terms and conditions including the policies constitute, your binding obligations, with SMC Insurance.
We reserve the right, at our sole discretion, to modify, change, add or remove portions of these Terms of Use.
We can do it at any time without any prior written notice. It is your responsibility to review these Terms of Use
periodically for updates / changes regularly. Your continued use of the platform following the posting of changes
will mean that you accept and agree to the revisions. As long as you fulfil these Terms of Use, SMC Insurance grants you a non-inclusive,
personal, non-transferable, limited privilege to enter and use the platform.
Acceptance and Acknowledgement
These Terms of Use together with below listed documents/policies (without limitation) available either at platform or entered separately by SMC Insurance with you, as applicable, and all other notices, rules, guidelines with respect to
your use of Platform, constitutes the entire agreement (“Agreement”) between SMC Insurance and You.
- Privacy Policy
- Grievance Redressal
- Disclaimer
These additional documents/policies, wherever applicable, including terms imposed by mobile
application stores like Apple’s iTunes, Android’s etc. (‘Additional Terms’) are deemed to be
incorporated under these Terms of Use by way of reference.
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OR REGISTERING ON THE PLATFORM, ACCESSING ANY MATERIAL, INFORMATION OR SERVICES, POSTING ANY ADVERTISMENT/INFORMATION AT OR
THROUGH THE PLATFORM. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, PLEASE DO NOT USE THE PLATFORM.
Eligibility
Services available through or use of the platform is available only to persons of majority (18 years of age or more) and who can legally component to form a contract under the Indian Contract Act,
1872 (as amended from time to time), or any other act or enactments to which the person is subject.
Persons who are incompetent, to make a legal and valid contract, for any reason whatsoever (minor, lunatic, insane, undischarged insolvent or otherwise) are not eligible to use platform and avail SMC Insurance services. If you are under the age of 18 years or otherwise incompetent to enter into a legally binding contract, then you must use the platform,
application or services under the supervision of your parent, legal guardian, or any responsible adult.
Further to this, SMC Insurance reserves its right, without assigning any reason, to restrict or
limit your access to platform and can further terminate your access to platform and deny the services available through or at SMC Insurance Platform.
This right of suspension / termination of services of GSMC, is in addition to any other remedy available to SMC Insurance, for access & usage of platform or
availing any of SMC Insurance services through platform, which is in contravention of any of the terms and conditions of Terms of Use or this Agreement or any other
applicable law.
Important
By accessing, browsing and using this platform or availing services, you agree and acknowledge that, you understand this limited and restricted use.
It's important to note that SMC Insurance does not engage in cash transactions for any business dealings.
SMC Insurance reserves its right to modify, suspend, cancel or discontinue any or all sections, or services at any time without any notice. You agree that SMC Insurance shall not be liable to you or to any
third party for any modification, suspension or discontinuance of the platform.
You release and indemnify SMC Insurance and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the users of the platform and specifically waive any claims that you may have in this behalf under any applicable law. You acknowledge and agree that when you interact with SMC Insurance through platform or send any data/email/message or communicate otherwise, You are communicating with SMC Insurance through electronic means and gives your consent to
receive communication through electronic means periodically and as and when required.
Services
On the Platform, SMC Insurance provides users with access to information primarily about insurance products and services
including but not limited to general insurance
,
health insurance,
life insurance, Pet
, Home,
GCV,
PCV, Investment, Corporate Insurance, and products and related services (including but not limited to renewals). All information and material
available on the platform are only to assist the user who are interested in the services provided by SMC Insurance and who wants to explore more options before concluding their transactions.
Any user, who avails of the services after visiting platform, does so solely at his own discretion, risk and responsibility. SMC Insurance does not make any recommendations nor gives any warranty (implied or express), guarantee or otherwise with respect to the quality,
functionality, fitness for a particular purpose.
While we strive to maintain the highest standards of accuracy, there may be instances where
data errors or inaccuracies could occur. The customer, or user, or partner acknowledges and agrees
that they shall not make SMC Insurance liable for any such errors. In the event that any
inaccuracy or discrepancy is identified, the customer, or user, or partner is obligated to promptly notify SMC Insurance to facilitate resolution.
You acknowledge and agree that details available on platform are available for information purposes.
When you avail of any of the services after visiting the platform, you shall alone be responsible to complete the documentation part as per applicable laws and SMC Insurance shall not be responsible for any
consequences (including without limitation, cancellation of transaction, incomplete or improper documentation) whatsoever.
You hereby grant unconditional and unequivocal consent and authorize SMC Insurance while acting on your behalf for facilitating the transaction on platform, to make use of your vehicle registration number or any other vehicle details as submitted by you on the platform, to retrieve the information about your motor vehicle or to confirm/ verify respective vehicle details from government or third party websites and applications through the use of technological solutions or any other method itself or through third party service providers.
If you require certain additional services, SMC Insurance is not and shall not be obliged to provide any such additional services.
SMC Insurance strongly advises you not to test the platform with false purchases request, as it may put you at substantial personal legal risk. It is a crime to use a false name or other false personal information to buy policy will fully entering erroneous or fictitious purchase requests may result in prosecution by SMC Insurance and/or the seller. Please be aware that even if you do not give SMC Insurance, your real name, your web browser transmits a unique address to us, which can be used by law enforcement officials to identify you.
All services are provided at the sole discretion of SMC Insurance, and you acknowledge and agree that SMC Insurance can add or provide additional services not listed above, or can remove/ suspend/ cancel any or all services/ products, listed above without any notice or liability.
Your Account and Login Options
Users may access the platform or other information and material as available on the platform, as a guest user, without any requirement of registration. Certain features and information are made available on the platform for all users (called ‘Guest User’) who do not need to register or create an account on the platform. However, to avail other certain features, need to register/ create an account by providing certain details e.g. name, contact details, email id, etc. (“Your Information”).
Once you register on platform by providing Your Information through OTP authentication using your mobile number, SMC Insurance sets up an account (“Your Account”) that is unique to you, subject to your compliance adherence with account creation guidelines and any other applicable law, or rule. SMC Insurance recognizes you as a registered user (Registered User) and you can login into Your Account and avail the services.
If you use or access our platform or avail any services through or at platform as a Registered User, you acknowledge and agree that you shall be solely responsible for maintaining the confidentiality and shall not disclose the details of Your Account to any other person and that any activity occurred under Your Account shall be Your responsibility.
You agree that when you provide Your Information while registering/ creating Your Account with Us, You shall not provide any information which is untrue, false, inaccurate, incomplete, or not current and shall not use the details of any other person, or another user’s account. SMC Insurance may suspend/ delete Your Account or can limit/ deny the access to the platform or services, at any time, if Your Information is found to be untrue, false, inaccurate, not current, or pertains to another user’s account.
You agree that collection, storage, sharing, or disclosure of Your Information that you provide to us either as a guest user or Registered User or otherwise shall be governed by the Privacy Policy of SMC Insurance, incorporated herein by way of reference.
You expressly understand and agree that to the maximum extent permitted by applicable law SMC Insurance will not be liable for any loss that you may incur as a consequence of unauthorized use of your Account or Account information in connection with the Platform or any Services, either with or without your knowledge.
User Content
Being the originator of any information or material made available by you through the platform (”User Content”), you are solely responsible for the User Content that you upload, post, publish, transmit or otherwise make available on the platform. Though SMC Insurance does not pre-screen the User Content, shall have the right with SMC Insurance (but not the obligation) in their sole discretion to accept, refuse, move, or remove any User Contents that are available via platform.
You are prohibited to access or copy any Content or User Content on platform, including any derivatives thereof, through manual and/or automated means, such as page scraping, data mining, data gathering, indexing, using software, devices, bots, crawlers, spiders, scripts, deep links, browser plug-ins, or by breaching, disregarding, or violating any limitations or instructions in the robot.txt file, if any, embedded in platform or URLs.
In case the User Content is in violates/infringes any patent, trademark, trade secret, copyright, or any other proprietary or privacy rights of any third party or in contravention of any applicable law, then SMC Insurance at its sole discretion may remove or disable the access to the User Content or any part thereof, without any notice to User.
Assignment of User Content: You hereby grant SMC Insurance a perpetual, non-revocable, worldwide, royalty-free, and sub-licensable right and license to use, copy, distribute, display, publish, transmit, make available, reproduce, modify, adapt the User Content and create derivate works of the User Content. You represent and warrant that all of the rights to the User Content that you post or that you otherwise provide on or through the platform; and that, as at the date that the User Content is posted or submitted on the platform: (i) the User Content is accurate; (ii)
use of the User Content does not breach these Terms of Use; and (iii) that such User Content is lawful.
When you share any feedback or post any comment (including User Content) on the platform, it is deemed non-confidential. SMC Insurance is at liberty to use any such feedback or User Content and you represent that: (i) Your feedback does not contain confidential or proprietary information of you or third parties; (ii) SMC Insurance is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) SMC Insurance may have something similar to the feedback already under consideration or in development, and (iv) You are not entitled to
any compensation or reimbursement of any kind from SMC Insurance for the feedback under any circumstances.
Data Processing Consent
By providing your personal data and documents to SMC Insurance Brokers Pvt Ltd
("the SMC Insurance") for processing and analysis related to insurance activities, you acknowledge and agree to the following terms:
- Consent to Data Collection: You have explicitly consented to SMC Insurance collecting, processing, and storing
your personal data in accordance with the Digital Personal Data Protection Act, 2023.
- Purpose of Data Use: The information and documents you provide will be utilized for the
sole purpose of managing insurance-related needs and preferences.
- Data Retention: Your personal data and documents will be retained by SMC Insurance to facilitate ongoing
services and communications regarding your insurance preferences and requirements.
By using our website, you affirm your understanding and acceptance of these terms regarding the handling of your personal data.
If you have any questions or concerns, please contact us directly.
Audit and Information Sharing
SMC at all times reserves its right, but not an obligation, to audit the Content, User Content, features available on platform, or any other material or information posted/uploaded by the User. If at any time, in the sole discretion of SMC Insurance, determines that any Content/User Content or any other material or feature of platform is in contravention of any law for the time being in force or spirit of the terms and conditions of this Agreement or violates the privacy of any person, then SMC Insurance may either remove or edit or block such material without any notice.
Further to this, it is informed that SMC Insurance may share the information about such instance (with or without demand) with a government agency for the purpose of verification of the identity of User, or for prevention, detection, investigation, prosecution, and punishment. Therefore it is advised to you that you should not involve in any such activities or use which violate any applicable law, rules, regulation or breach the terms and conditions of this Agreement.
“Contents" or "Content" shall mean any and all information, data, text, photographs, graphics, video, messages, materials, forms, documents, magazines, promotional emails, carousel, or other materials and information which may be viewed or downloaded on or through this Platform.
Feature" or "Features" may include any interactive, value addition service or other additional feature which are introduced or available on platform.
You agree that collection, storage, sharing, or disclosure of your information that you provide to us either as a guest user or registered user or otherwise can be shared with group and associate companies of SMC Group as necessary for the purposes outlined in our privacy policy.
Third Party service Providers
SMC Insurance uses third-party service providers to assist SMC Insurance in improving our services and platform and to monitor our Users’ interests and activities. You hereby authorize SMC Insurance and/or third party service providers engaged by SMC Insurance to collect, use, store, analyze, reproduce, publish, and adapt (either on its own or through a third party service provider) the information in relation to your use of platform for the purpose of data analysis and for improving your experience on platform. You acknowledge that this is solely undertaken by SMC Insurance to improve your experience in relation to the use of the platform and the provision of such services shall be subject to such additional terms and
conditions of SMC Insurance and/or third party service providers.
Payment Related Information
Access to platform is free and Users (Registered or Guest) can browse the information/ products and avail the services free of charge. Please note that SMC Insurance is only assisting in the collection of premium amount on behalf of the insurer, whose insurance product you have chosen to buy. The acceptance of the insurance premium and final issuance of the policy is subject to underwriting
norms and discretion of respective insurance company, whose policy you have chosen to buy.
License and Platform Access
Subject to the compliance with all applicable laws, rules and terms and conditions of this Agreement and/or Additional Terms. SMC Insurance grants the User a limited, non-exclusive, non-sub licensable, non-transferable, revocable, and limited permission to access and use the platform and avail the services provided through or at the platform, subject to the following conditions:
The license shall not include: (i) any resale or commercial use of this platform or its contents; or (ii) any derivative use of this platform or its contents;
You, your partners, your employees, your agents, or any other person associated with you personally or professionally, may not, with or without compensation, prepare any derivative works from, or sell, lease, license, e-mail, reproduce, duplicate, copy, resell, republish, transmit or distribute or otherwise exploit for any commercial purpose via any media, now known or unknown, any contents from this platform to any other entity or individual.
No Contents or information on platform may be reproduced in any form or incorporated into any internet website or any other information retrieval system, either electronic or mechanical. It is a condition of your use of this platform that you do not restrict or inhibit any other user from using this platform.
You shall not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SMC Insurance without the express written consent of SMC Insurance.
Any software that is available on platform is the property of SMC Insurance or its vendors. You may not use, download or install any software available at platform, unless otherwise expressly permitted by the Agreement or by the express written permission of SMC Insurance.
Any unauthorized use terminates the permission and the license granted by SMC Insurance under this Agreement to you.
Modification: All information available on platform is made available to you on best efforts basis, however, SMC Insurance does not guarantee nor assume any responsibility for the correctness of such information/data. SMC Insurance reserves the right to modify, suspend/cancel, or discontinue any or all sections, or services at any time without notice. In case the information (including without limitation pricing, description, and any other information, etc.) is found to be not up to date or incorrect, SMC Insurance reserves the right to make modifications and alterations in the information contained on platform without notice. You agree that SMC Insurance shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Platform.
Intellectual Property Right
Platform itself and all content and other works on the platform are the copyrighted works of SMC Insurance or its licensors. Any alteration of platform or alteration of the material or use of the material contained in the platform for any commercial purpose is a violation of the copyright of SMC Insurance.
Platform may also contain certain trade-marks, logos, or service marks (“Marks”). These marks are proprietary
to SMC Insurance or third parties. You are not permitted to use the marks, in any manner, without first obtaining the written
permission of the SMC or third party that owns and controls the Marks.
YOU ACKNOWLEDGE AND AGREE THAT THROUGH YOUR USE OF PLATFORM OR BY AVAILING ANY
PRODUCT OR SERVICES THROUGH OR AT PLATFORM, NO RIGHT (EMPRESS OR IMPLIED) IS GRANTED TO YOU IN RESPECT OF SUCH CONTENT. SMC INSURANCE
RESERVES THE RIGHT TO CHANGE OR MODIFY THE CONTENT FROM TIME TO TIME AT ITS SOLE DISCRETION.
You further acknowledge and agree that you shall not copy, reproduce, republish, upload, post, transmit or distribute, available content on the platform, in any way without obtaining prior permission from SMC Insurance or its licensors. All responsibility and liability for any damages caused by downloading of any data are disclaimed.
It is clarified that any use of the platform, content, marks, or other intellectual property rights of SMC, in contravention of the terms of this Agreement or any applicable law shall constitute the infringement of such intellectual property right of SMC Insurance or their third party, upon which SMC Insurance or third party may initiate the appropriate legal proceedings against the User.
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, SMC Insurance owns all intellectual property rights to and into the platforms, including, without limitation, any and all rights, title, and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, internal linking, databases, text, content, graphics, magazines, promotional emails, icons, and hyperlinks.
ALL RIGHTS NOT EXPRESSLY GRANTED HEREUNDER TO THE USER, ARE RESERVED EXCLUSIVELY FOR SMC INSURANCE.
Indemnification
You agree to indemnify, defend and hold harmless SMC Insurance and its respective directors, officers, employees, and contractors (hereinafter individually and collectively referred to as "Indemnified Parties") from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnified Parties that arise out of, result from, or in connection with (i) Your breach of the Agreement(s); or (ii) any claims made by any third party due to, or arising out of, or in connection with, your use of the platform; or (iii) any claim that any User Content, information or materials provided by You caused damage to a third party; or (iv) Your violation of any rights of another, including any intellectual
property rights.
SMC Insurance may notify of any claims which you shall be liable to indemnify SMC Insurance against. You will then be required to consult with SMC Insurance regarding the course of action to be undertaken in defending such a claim. Further, you shall not compromise or settle any claim or admit any liability or wrong doing on the part of SMC Insurance without the express prior written consent of SMC Insurance which can be withheld or denied or conditioned by SMC Insurance
in its sole discretion.
Disclaimer of Warranty and Liability
All content, or information pertaining platform or any product/ services are provided to you on
“As Is” basis and without warranty of any kind, express, implied, statutory or otherwise, including.
The implied warranties of title, non-infringement, merchantability or fitness for a particular purpose.
When you access the platform or avail any product or services at or through platform, you do so at your own risk. You understand that there
may be delays, omissions, interruptions, inaccuracies, and/ or other problems with the information, and services published on or promoted
through this platform. Without limiting the foregoing, SMC Insurance makes no warranty that:
Platform or Services will meet your requirements or your use of platform or the services will be uninterrupted, timely,
secure, or error-free;
The results that may be obtained from the use of platform or services will be effective, accurate, or reliable.
The Quality of platform or services will meet your expectations; or any errors or defects in platform or
services will be corrected. No advice or information, whether oral or written, obtained by you from
SMC Insurance or through platform/ content or from Use Of Services shall create any warranty not expressly stated in these terms of use.
Platform will be or continuously available, or this platform will be free of viruses or
other harmful components and other codes that contain contaminating or destructive properties.
To the fullest extent permissible pursuant to the applicable law, SMC Insurance disclaims all warranties, express or implied related to
platform, content, user content, services, arising under intellectual property right, libel, privacy publicity, obscenity or other laws.
SMC Insurance also disclaims all liability with respect to misuse, loss, modification, or unavailability of any user content.
Not with standing anything to contrary in the Agreement(S), in no event shall SMC Insurance and its respective
Officers, Directors, Employees, be liable to you for any special, incidental, indirect, consequential, exemplary or
punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether
or not SMC Insurance has been advised of the possibility of such damages, or based on any theory of liability, including
breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of or
access to platform, services, content, user content.
You further acknowledge and agree that if you purchase/ download platform from other third party service providers
(e.g. Google Play store, Apple store etc.), then neither SMC Insurance nor any third party service provider shall be held liable for error
or failure on the part of platform to function properly. You shall follow rules/ guidelines before downloading/ installing platform
as recommended by third party service providers.
SMC Insurance entire and aggregate liability to you under and in relation to these terms of use or otherwise
shall not exceed the greater of Indian Rupees One Hundred (INR 100) or amount of fees, if any, paid by you to SMC
Insurance under the relevant order to which the cause of action for the liability relates.
Governing Law and Jurisdiction
This Agreement or the documents incorporated herein by reference shall be governed and construed in accordance with the laws of India. All disputes arising under this Agreement between you
and SMC Insurance shall be subject to the exclusive jurisdiction of courts in Delhi, India.
Force Majeure
SMC Insurance shall not be liable for any failure and/or delay on its part in performing any of its obligations under this Agreement and/or for any loss, damage, costs, charges, and expenses incurred and/or suffered by the User by reason thereof if such failure
and/or delay shall be the result of or arising out of Force Majeure Event set out herein.
"Force Majeure Event" means any event due to any cause beyond the reasonable control of SMC Insurance, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake, explosion, acts of God, civil commotion, pandemic, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions, breakdown and/or hacking of platform and/or contents provided and/or services under platform, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control
of SMC Insurance hereto which prevents timely fulfilment of the obligation of SMC Insurance.
Miscellaneous
Severability: If any clause of this Agreement shall be deemed invalid, void, or for any reason unenforceable, such clause shall be deemed severable and shall
not affect the validity and enforceability of the remaining clauses of the Agreement.
Waiver: Any failure or delay by a party to enforce or exercise any provision of the Agreement, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party's rights hereunder shall not be a waiver off or preclude the exercise of, any rights or remedies available to such party under these Terms of Use or in law or at equity.
Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.
Independent Contractor: You and SMC Insurance are independent contractors, and nothing in these Terms of Use will be construed to create a partnership, joint venture, an association of persons, agency (disclosed or undisclosed),
franchise, sales representative, or employment relationship between you and SMC Insurance
Contacting You: By accessing our Platform and/or availing any service or product at or through our platform, you give your consent to us and both our associate partners (including dealers, financial institutions, etc.) to communicate with you through phone calls/SMS/email communication, etc.
regardless whether your number is registered in National Do Not Call Registry (NDNC).
Customer Due Diligence (CDD) and Know Your Customer (KYC)
To facilitate the purchase, servicing, or renewal of insurance products through the Platform, SMC Insurance may be required to conduct Customer Due Diligence (CDD), Know Your Customer (KYC) verification, identity verification, and other checks as mandated under applicable laws, regulations, and regulatory guidelines, including the Prevention of Money Laundering Act, 2002 (PMLA) and related rules.
By using the Platform, you agree to provide accurate, complete, and up-to-date information and documents as may be required for identity verification, KYC, CDD, fraud prevention, regulatory compliance, or any other lawful purpose. You acknowledge that failure to provide the requested information or documentation may result in the inability to process your request or provide the requested products or services.
Where permitted under applicable law and with your consent where required, you authorize SMC Insurance to obtain or verify information, including credit-related information or identity information, through authorized agencies, service providers, insurers, or government-authorized verification systems for the purpose of fulfilling regulatory and contractual obligations.
You further agree that insurance premium payments should ordinarily be made from a bank account held in your name or a joint bank account in which you are an account holder. If a premium payment is received from a third-party bank account, SMC Insurance and/or the relevant insurer may carry out additional due diligence and request further information or supporting documentation before processing the transaction.
You acknowledge that refunds, where applicable, shall be processed by the concerned insurer in accordance with applicable laws, regulatory requirements, and the insurer's policies. Refunds may be credited to the original source account used for payment of the insurance premium or through such other mechanism as permitted under applicable law and the insurer's procedures.
Cancellation, Refunds and Chargebacks
1. Free Look Cancellation and Refund
For eligible insurance products, you may have the right to cancel your policy during the applicable Free Look Period as prescribed by the Insurance Regulatory and Development Authority of India (IRDAI) or any other applicable law. The availability, duration, eligibility, and conditions of the Free Look Period are determined solely by the concerned insurer and the applicable regulatory framework.
If you submit a valid cancellation request within the applicable Free Look Period, the insurer will process your request in accordance with its underwriting guidelines, policy terms, and applicable laws. Any refund of premium shall be made by the insurer after deducting such amounts, if any, as permitted under applicable regulations, including but not limited to charges towards medical examinations, stamp duty, applicable taxes, mortality charges for the period the risk was covered, or any other deductions permitted by law.
SMC Insurance acts solely as an insurance intermediary and does not determine the eligibility, approval, amount, or timeline of any refund. All refund decisions and payments shall be made by the concerned insurer in accordance with applicable laws, regulatory requirements, and the insurer's internal policies.
Users are advised to carefully review the policy document immediately upon receipt and exercise the Free Look option, where applicable, if the policy terms do not meet their insurance requirements.
2. Chargebacks
If you believe that a payment transaction made through the platform is unauthorized, erroneous, or otherwise qualifies for a chargeback under the applicable rules of your payment instrument issuer, card network, Reserve Bank of India (RBI), or applicable law, you may initiate a chargeback request with your issuing bank or payment service provider.
You acknowledge that insurance premium payments are generally forwarded to the respective insurer for policy issuance and servicing. Accordingly, where a policy issuance, underwriting, medical examination, premium allocation, or any other insurer-controlled process has already commenced or has been completed, the chargeback request may be subject to review and may not be accepted in accordance with applicable banking rules, payment network regulations, and the insurer's policies.
SMC Insurance reserves the right to contest or respond to any chargeback request by providing supporting transaction records or other relevant information to the acquiring bank, payment gateway, issuing bank, insurer, or other authorized entities, where appropriate.
SMC Insurance shall not be responsible for any delay, rejection, or dispute relating to policy issuance, underwriting, medical examinations, refunds, or chargeback decisions that are determined by the insurer, payment service provider, issuing bank, card network, or any regulatory authority. Any disputes relating to insurance policy issuance, cancellation, refund, or claims shall be governed by the terms of the applicable insurance policy and the relevant insurer's policies, subject to applicable law.
Additional Terms for Health Insurance Proposal Forms
The following terms apply where you submit an application for a health insurance product through the Platform:
- Accuracy of Information: You confirm that all information, declarations, and documents provided by you, whether for yourself or on behalf of any person proposed to be insured, are true, complete, accurate, and provided in good faith. Where you submit
information on behalf of another individual, you confirm that you are duly authorized to do so.
- Basis of Underwriting: You acknowledge that the information provided in the proposal form will be relied upon by the insurer for underwriting and risk assessment. The issuance of an insurance policy is subject to the insurer's underwriting guidelines, acceptance of risk, receipt of the
applicable premium, and compliance with applicable laws and regulatory requirements.
- Duty to Update Information: You agree to promptly inform the insurer, through the platform or any other prescribed mode, of any material change in the health condition, occupation, or any other information relevant to the insurance proposal that occurs after submission of the proposal
and before the insurer communicates its decision regarding acceptance of the risk.
- Medical and Verification Consent: To the extent permitted under applicable law and with your consent where required, you authorize the insurer to obtain, verify, or receive relevant medical, health, or underwriting information from hospitals, medical practitioners, diagnostic centres, previous insurers, employers, or other authorized sources solely for the purposes of policy underwriting, policy
servicing, fraud prevention, regulatory compliance, claim assessment, or claim settlement.
- Sharing of Information: You acknowledge and consent that your proposal details and related personal data, including health information where necessary and permitted by law, may be shared by SMC Insurance with the concerned insurer, its authorized service providers, reinsurers, third-party administrators (TPAs), government authorities, regulators, or other entities authorized under applicable law, strictly for purposes connected with policy issuance, servicing,
claims processing, fraud prevention, regulatory compliance, or any other lawful purpose.
- Authorized Representatives: You consent to the insurer and its duly authorized representatives, agents, service providers, or partners (who may not be direct employees of the insurer), contacting hospitals, medical practitioners, or healthcare providers to obtain information reasonably required for underwriting, policy administration,
or claim processing, subject to applicable laws and appropriate confidentiality obligations.
Modified on: 01-07-2026
