Zurich Kotak General Insurance Company (India) Limited is dedicated to serving the growing non-life insurance sector by offering high-quality products and exceptional customer service. The company was established in 2015 as a fully owned subsidiary of Kotak Mahindra Bank to meet the increasing demand for non-life insurance in India.
In June 2024, Zurich Insurance Group (a global multi-line insurer with over 150 years of experience) completed the acquisition of a 70% stake in the company, making it a 70:30 joint venture between Zurich Insurance Group and Kotak Mahindra Bank. Following this acquisition, the company was officially renamed Zurich Kotak General Insurance Company (India) Limited in August 2024. This marked the largest foreign direct investment in India's general insurance market and the first by a foreign insurer since FDI rules were amended to allow up to 74% foreign ownership in 2021.
The company aims to cater to a wide range of customers and regions, providing a variety of non-life insurance products including motor insurance, health insurance, home insurance, travel insurance and commercial insurance. Through customised products and services, advanced technology and digital infrastructure, it strives to deliver a unique value proposition to its customers.
For FY 2024-25, the company reported:
- Gross Written Premium: Rs. 2,035.8 crore
- Net Worth: Rs. 1,859.3 crore
- Solvency Ratio: 5.73 as of 31 March 2025 (post Rs. 1,464 crore capital infusion by Zurich)
Source: Zurich Kotak General Insurance Annual Report FY 2024-25 | Zurich Insurance Group Press Release, June 2024
Awards & Recognitions
Zurich Kotak General Insurance Company (India) Limited has been recognised with several prestigious awards and honours over the years. The most recent and notable ones include:
- Amiable Insurer in the Non-life Insurance – Compact category at the Economic Times Annual Insurance Summit and Awards 2022
- Editor's Choice Best Consumer Experience Initiative at the InsureNext Awards 2022
- DMA Asia Echo Awards 2023 – Silver in Financial Services & Mobile
- Pitch BFSI Marketing Awards 2023 – Most Effective Content Marketing Strategy
- E4m Indian Digital Marketing Awards (IDMA) 2024 – Best Media Campaign (Gender Parity)
- Marketer Company of the Year at the India Insurance Summit & Awards 2020
- Bronze award at the ANA ECHO International Awards 2020, USA, for Consumer Services
- Silver award at the Brand Equity Shark Awards 2019 for the best consumer insights campaign
- Silver award at the India Digital Media Awards 2019 for Gender Parity
- DMAi ASIA ECHO Awards 2019:
- Two Silver awards – Best Consumer Engagement & Best in Financial Services
- Three Bronze awards – Best Use of Social Media, Innovative Use of Technology & Best in Consumer Services
Claim Settlement Ratio
The Claim Settlement Ratio (CSR) is a key metric that evaluates how well an insurance company handles and settles insurance claims. For the financial year 2024-25, Zurich Kotak General Insurance achieved:
- Car Insurance Claim Settlement Ratio: 98.13%
- Health Insurance Claim Settlement Ratio: 96.4%
These figures place Zurich Kotak among the better-performing general insurers in India. A strong and consistent Claim Settlement Ratio reflects the company's reliability and its ability to provide timely financial assistance in times of need. Reviewing an insurer's CSR over multiple years gives the most accurate picture of its dependability. General insurance CSR data is published annually by IRDAI.
Source: Zurich Kotak General Insurance – Official Website | IRDAI Public Disclosures
Solvency Ratio
The solvency ratio is a crucial measure used to evaluate the financial strength of an insurance company and assess its ability to fulfil claims obligations. According to IRDAI guidelines, insurance companies are required to maintain a minimum solvency ratio of 150% (or 1.50 times).
As of 31 March 2025, Zurich Kotak General Insurance Company (India) Limited maintains a solvency ratio of 5.73. This represents a major strengthening from 1.85 in FY 2023-24, driven by the Rs. 1,464 crore primary capital infusion made by Zurich Insurance Group following the completion of its 70% acquisition.
This high solvency ratio indicates that the company holds very strong financial reserves relative to its obligations giving policyholders confidence that their claims can and will be honoured.
Network Hospitals
Network hospitals are those that have a tie-up with the insurance company to provide cashless medical treatment. This means you do not have to pay upfront for medical expenses and the insurance company or its designated TPA settles the hospital bill directly. You would only need to cover any expenses not included in your policy, such as consumables, registration fees, or administrative charges.
Zurich Kotak General Insurance Company (India) Limited has significantly expanded its hospital network. As of 2025, the company has a network of 22,600+ cashless hospitals across India. You can find hospitals in your area and check whether your preferred hospital is part of the network by visiting: https://www.zurichkotak.com/network-locator/cashless-hospitals
Network Garages
Network garages are those that have a partnership with the insurance company to provide authorised vehicle repairs in case of accidents or damage. The insurance company handles the repair bill directly, you only need to pay the applicable deductible and any consumable charges.
Zurich Kotak General Insurance Company (India) Limited maintains a network of 4,000+ cashless garages across India, enabling policyholders to get their vehicles repaired without any cash transaction at the time of service.
You can locate cashless garages in your area by visiting: https://www.zurichkotak.com/network-locator/cashless-garages
Customer Service
Toll-Free Number: For prompt assistance with your insurance policies or any queries, you can reach Zurich Kotak General Insurance Company (India) Limited's customer support team at 1800 266 4545 (Toll-Free, available for Customer Support)
Overseas / All India Number: +91-22-6941 7220 (Available 8:00 AM to 8:00 PM IST)
WhatsApp Support: 79988 79988 (Chat only — this number cannot be used for voice calls)
Email:
Important Links
All data in this article has been sourced from the Zurich Kotak General Insurance official website, the company's Annual Report FY 2024-25, IRDAI public disclosures and the Zurich Insurance Group press releases.
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